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Occasional Poster
Posts: 3
Registered: ‎11-02-2017

T6036 Error Code

Had this error code come up when trying to watch NowTV on my Windows 10 laptop (using the website), which signifies a graphics card error - my graphics card driver is completely up-to-date and I even deleted and re-installed Silverlight to no avail. I've tried using the app too and that doesn't work either, giving me the message 'the video failed to play' but with no error code.

 

Can anyone shed some light on what the error with my graphics card may be? Or why the app isn't working either?

 

Thanks in advance.

NOW TV Team
Posts: 56
Registered: ‎07-04-2016

Re: T6036 Error Code


EmCos wrote:

Had this error code come up when trying to watch NowTV on my Windows 10 laptop (using the website), which signifies a graphics card error - my graphics card driver is completely up-to-date and I even deleted and re-installed Silverlight to no avail. I've tried using the app too and that doesn't work either, giving me the message 'the video failed to play' but with no error code.

 

Can anyone shed some light on what the error with my graphics card may be? Or why the app isn't working either?

 

Thanks in advance.


Hi @EmCos I too have had this same problem and there is very little know about fixing this. I gave up in the end but today we can try and find out the cause and solution together. My thinking is it could be audio related.  Sometimes there can be a glitch with the actual screen on your latop not being HDCP compliant (security feature for watching licensed contnet) I'll take some time after my break to have a look at this issue in depth. 

Occasional Poster
Posts: 3
Registered: ‎11-02-2017

Re: T6036 Error Code

Let me know what you find; I've been trying to watch it on a TV too via my laptop, to no avail. It works on my phone as the iOS app is sound, but I'll be cancelling my membership if this isn't sorted as a phone screen hardly results in the best viewing experience! Hope you can help

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Elite 5
Posts: 5,221
Registered: ‎31-12-2013

Re: T6036 Error Code

Hi @EmCos,

 

Given that you have Windows 10 installed on your computer, the most future-proof way to view the NOW TV service is by installing the NOW TV Windows app. As it does not require a web browser or Silverlight plug-in.

 

 

Cheers


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Occasional Poster
Posts: 3
Registered: ‎11-02-2017

Re: T6036 Error Code

As mentioned, I have tried using the app too but just receive a non-specific error message, so unsure why this doesn't work