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Anonymous User
Not applicable

(T6030) - There's a problem with one of your connected audio or visual outputs.

Getting this error when trying to watch NowTV via browsers:

 

(T6030) - There's a problem with one of your connected audio or visual outputs.

 

I've Reinstalled Silverlight.

Reinstalled display Drivers.

Tried different display ports on my GPUs.

Tried IE & Firefox (since Chrome & Edge don't support silverlight).

 

Windows 10 PC, Dual monitors HDCP compliant.

 

The Windows 10 NowTV app does play content but only in fullscreen which is not acceptable to me, I want to have it on a portion of my screen so I can continue to utilise both screens for productivity (which I've done with every paid streaming service I subscribe to including NowTV).

 

If there's no solution, I suspect there isn't reading other threads, I'll sadly have to end my subscription.

 

102 REPLIES 102
Anonymous User
Not applicable

Hi,

 

Windows 10

 

I have 

Anonymous User
Not applicable

I already downloaded the App in the link you provided..

 

Thre is no sport just movie option

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

I already downloaded the App in the link you provided.. Thre is no sport just movie option


Obviously that's not right. The Windows NOW TV App should provide access to all four NOW TV services, ie: Cinema, Entertainment, Kids and Sports.

 

I suggest you delete the app, re-boot your computer, re-install the app, re-boot your computer and access the app again...

 

 

Cheers

Anonymous User
Not applicable

This is a new PC

 

same issue as my old one.

 

Reboot is irrelevant. 

 

There must be something I am missing in the App but there seems to be no menut to go between Movies or sport. Its all movies and there option that I can see for alternative content. Even in search is shows "Search movies" so its as if its locked down

caseyb1993
Legend 5
Legend 5

@Anonymous User A bit late now but was this ever sorted?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

If you have Windows 8 (or higher) installed on your computer, the best way to view the NOW TV service is by installing the NOW TV Windows app. If you haven't already done-so 😉

 

 

Cheers

Anonymous User
Not applicable

Hi, I've got the same prolem, never happened before.

Anonymous User
Not applicable

@Anonymous User wrote:

Hi, I've got the same prolem, never happened before.


@Anonymous User

 

Hi

 

Could you tell us what device are you using?

 

Thanks

Aaron

Anonymous User
Not applicable

I too have this message each time i try to watch Now TV on my laptop - even using Explorer. There is no problem with any of the components of my system so What To Do?

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

If you haven't already done-so, have you tried installing the NOW TV Windows app?

 

 

Cheers