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Occasional Poster
Posts: 4
Registered: ‎05-06-2017

Sports Day Pass - Out of Sync on NowTV Player

I just purchased the day pass , and paid £6.99 for it , and the stream is out of sync , it is like this on all the channels , how do i fix this? 

 

thanks

 

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Sports Day Pass - Out of Sync on NowTV Player

Hi and welcome to the forum @Dracarys,

 

Sorry to hear you're having problems. First things first: -

  • Are you an existing or brand new NOW TV subscriber?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 4
Registered: ‎05-06-2017

Re: Sports Day Pass - Out of Sync on NowTV Player

[ Edited ]

i am a customer , i have the phone line , roku box and the fastest broadband 

 

i am watching through the nowtv player on my laptop 

 

windows 10 , wireless 5ghz , it has improved over time , it is not so bad now. 

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Sports Day Pass - Out of Sync on NowTV Player

Thanks for posting back @Dracarys,

 

Given that your issue is with regard to accessing the NOW TV service using a Windows based computer, your topic has been moved to the forums dedicated Windows PCs & Laptops sub-section...

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 4
Registered: ‎05-06-2017

Re: Sports Day Pass - Out of Sync on NowTV Player

your welcome Smiley Happy

 

also why can i not take advantage of the sky sports month pass offer as a nowtv combo customer?

First Poster
Posts: 1
Registered: ‎12-08-2017

Re: Sports Day Pass - Out of Sync on NowTV Player

I am experiencing the audio sync issue too on NOW TV Player. Am using Windows 7 PC. Have just paid for a week pass.

Please help.

Highlighted
NOW TV Team
Posts: 231
Registered: ‎11-07-2016

Re: Sports Day Pass - Out of Sync on NowTV Player

@Carradona23

 

 

Hi there, check out this article and try the steps

 

 

 https://help.nowtv.com/article/T6030-Problem-with-audio-or-visual-outputs

 

this should help 

Thanks
Nadine-K
The Now TV Team Smiley Happy
First Poster
Posts: 1
Registered: ‎12-08-2017

Audio and Video out of sych

Hi everyone,

I had real problems watching the Barcelona vs Real Madrid match last night.

The audio was out of synch - I could hear the goals long before I saw them.

I streamed the match on IE 11 because my Now TV Player doesn't work well (very slow, like a slideshow).

I'm new here. Anyone with the same problem? Any tips appreciated.