21-05-2015 7:48
When trying to watch on a windows 8 tablet I get the message
'The video failed to play try again'
followed by:-
Something's not right. A problem is preventing playback. Please try again or visit NOWTV.com/help. (88890001)'
I have reinstalled the app, signed in and out. The device is showing in my account.
Help would be appreciated
14-11-2015 9:22
I'm getting the same issue. Windows 10 tablet ( HP Pro Tablet 608) fully up to date as of this post, NowTV app App 1.10.0.1
16-11-2015 18:38
Hi @fishyuk,
Thanks for getting in touch with us here at NOW TV via our Community.
Can you please let us know if you experience this issue on any other device?
Have you tried resetting your router and checked the location settings on your tablet?
Thanks,
Karl
NOW TV Team
16-11-2015 18:58
Hi, I've been having the same problem for a week now and it's only on my laptop which is running Windows 10. It's works fine on my Microsoft Surface pro which is running on Windows 8 and also the iPad, iPhone 6 and my Galaxy S6. So not really sure if it's the Windows 10 thats causing the app to malfunction or it's something going on with the servers.
16-11-2015 19:00
16-11-2015 21:11
Hi @Anonymous User
Thanks for your post.
I'm really sorry for the delay in getting back to you, this is just a quick email to let you know we're still looking into your issue and will be back in contact shortly.
Again I apologise for the inconvenience but in the meantime if you have any other questions or queries please let us know.
Kind regards
Sue
NOW TV Team
17-11-2015 10:16
Hey All,
When you see an error code like that one in playback, "(88890001)" Those are microsoft errors if you type in your operating system and that error code number in Google. There are tons of posts where people have figured out the problem, with solutions to try.
01-12-2015 17:36
I'm having the same problem and i can't find a way, NOWTV could you please help i'm using windows 10 and i got it from the windows store so please try to help. Thank you Bye.