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First Poster
Posts: 1
Registered: ‎16-07-2017

Problem with full screen on NOW TV Player

Whenever I toggle this new player to full screen the UI never disappears, makes it incredibly pointless to use seeing as it always have a massive pause button and a pair of arrows stuck in the middle of the screen.

Using Windows 7 if that matters.

7tm
Occasional Poster
Posts: 2
Registered: ‎16-07-2017

Re: Problem with full screen on NOW TV Player

I'm running windows 10 and the big pause button goes for about a minute then just keeps coming and going. Very shoddy service and completely takes you out of your viewing. PLEASE GET THIS FIXED




 

NOW TV Team
Posts: 120
Registered: ‎11-07-2016

Re: Problem with full screen on NOW TV Player

@7tm

@Dave_J_L

 

Hi Welcome to the fourm, Sorry for any inconvenince caused, we have raised this with our tech teams and will have an update soon 

Community Manager
Posts: 3,126
Registered: ‎15-11-2012

Re: Problem with full screen on NOW TV Player

Hi Both, 

 

Are you moving the mouse at all? or are you using a wireless mouse? 

 

You may want to try disconnecting the mouse while you watch the episode to see if this helps. 

 

Thanks, 

Karl

Highlighted
Occasional Poster
Posts: 2
Registered: ‎19-04-2015

Re: Problem with full screen on NOW TV Player

[ Edited ]

Same issue here with a wired mouse (Windows 10), not touching the desk at all but the UI keeps popping up in the middle of video. 

Occasional Poster
Posts: 6
Registered: ‎24-11-2014

Re: Problem with full screen on NOW TV Player

Its a bug with the player.

Occasional Poster
Posts: 6
Registered: ‎24-11-2014

Re: Problem with full screen on NOW TV Player

Just paid 6.99 so i can watch game of thrones and i have the same problem. Completly spoils viewing experiance. Looks like another case of not enough testing carried out on new player

before pushing it out.

First Poster
Posts: 1
Registered: ‎17-07-2017

Re: Problem with full screen on NOW TV Player

Same problem, windows 10 combi laptop running intel i7 processor.

When running in full screen, it keeps randomly showing the controls and pause button in the middle of the screen, it really spoils my enjoyment of the programmes.

Please organise an update to fix this quickly or I will be cancelling my subscription.

Elite 1
Posts: 3,196
Registered: ‎10-12-2014

Re: Problem with full screen on NOW TV Player

I don't use my PC for watching NowTV (3 nowtv boxes and a ATV) and due to the four device limit restriction i can't test this out for myself on my PC (otherwise i would have given it a go).

 

I was wondering if any of you have tried or tested watching NowTV on a Windows 7 to 10 PC with Internet Explorer 11 and using Silverlight as the media player rather than using this NowTV player option ?

 

Here's a link on how to install IE11 with Silverlight if anybody wants to give it a try (I would be interested to hear about the PC users experience compared to the NowTV player alternative i.e. better or worse).

 

https://help.nowtv.com/article/google-chrome-silverlight-compatibility

 

 

Occasional Poster
Posts: 2
Registered: ‎19-04-2015

Re: Problem with full screen on NOW TV Player

I've switched to the Windows App for now, will see how that goes. Currently exhausted 3 of my 4 devices with a single PC.