08-12-2017 19:42
My player has been acting like a broken DVD since I downloaded it. I have asked for help and been asked to clear the cashe, and reinstall the player from various sourses, none of which resolved the issue. I kept being told it is my broadband speed, but player works fine on my tablet and my BB speed is well over the required minimum. I don't want to watch on my tablet though, I got now TV to watch on my laptop (Windows 10).
Also notice they have signed me up for monthly payments starting April, which I never agreed to; I only bought a three month pass.
08-12-2017 22:00
@Anonymous User
Welcome to the forum. There's currently a few ways to watch on Windows machines, if you find the NOW TV Player helper app doesn't work well you can try watching in-browser using Silverlight but this only works on IE11 browsers. More info here
https://help.nowtv.com/article/watching-now-tv-on-windows
or the other alternative is to download the NOW TV app from the Windows Store
https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157
With regards monthly payments, do you mean you've applied a voucher to your account and your My Account > My Passes page is showing a payment will be taken when your voucher ends? If so that's the way they work, multi-month vouchers and gift cards always renew at the end, if you don't want this to happen just remember to cancel before you reach the end date.
09-12-2017 11:34