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Anonymous User
Not applicable

Not playing on computer

I have the Entertainment pass. 

When I select a show, my computer screen displays a still of the show and a play button but when I click on the play button nothing happens. This happens for multiple shows. 

 

Any suggestions? Thanks

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Sounds like the app hasn't been installed, or the system can't find it. If you go to the following help page

 

https://help.nowtv.com/article/watching-now-tv-on-windows

 

you'll see a green help tip half way down with a direct link to download the app - install that and then restart your browser and try playing something again. 

View solution in original post

2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • Are you using an Microsoft Windows based computer or an Apple Mac based computer?
  • Which operating system version is your computer running?
  • Are you running a multiple monitor set-up?
  • Are you accessing the NOW TV service via an internet browser or the dedicated NOW TV app?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers

Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Sounds like the app hasn't been installed, or the system can't find it. If you go to the following help page

 

https://help.nowtv.com/article/watching-now-tv-on-windows

 

you'll see a green help tip half way down with a direct link to download the app - install that and then restart your browser and try playing something again.