13-05-2016 22:43
Hi
I've just installed the Now TV app on my Windows 10 laptop and while its playing video just fine, there is no sound. I've tried playing several shows and movies and its the same for all.
Every other app (both desktop and modern) outputs sound normally. Can anyone help?
16-05-2016 16:40
Hi @Anonymous User
Sorry to hear your having some issues.
Do you have any external display devices attached to your Laptop ? or just using the laptop screen ?
If you can also let us know the make and model of your laptop and any graphics card installed.
Thanks
Andy
15-06-2016 15:58 - edited 15-06-2016 16:00
me too this started tuesday it worked fine till this happend i carnt use explorer theres ,no picture on now tv.
i use gigabyte p15 lab top with Geforce gtx
theres no problem sound wise on my games AOK.
all updates are up to date.
16-06-2016 18:23
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you're having issues with the app.
Are you able to have a think on the questions asked by @Anonymous User and let us know?
Thanks
Rob
NOW TV Team
16-06-2016 21:46
i have tryed firefox the same explorer uninstalled reinstalled still the same no sound ever thing on my comp sound wise is ok
if this gos on i will leave wasted 2 days now with no sound.
20-06-2016 11:14
Hi @Anonymous User
Do you get the same issue on the NOW TV App ?
This is available on Windows 8 and above.
Thanks
Andy