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Anonymous User
Not applicable

No programme on either IE or Mozilla



I normally use Chrome for browsing the web, so I'm not sure of my way round Firefox or Internet Explorer.  I've signed in, picked my film, a little black window pops up with the sound bar and timer but then nothing happens.  No film starts.


I've tried with a few films and also with Internet Explorer and nothing works.  Can someone advise what might be wrong?  I've updated the browsers and made sure silverlight is up to date so I don't think they are the problem.


I'm using Windows 10.






1 Reply
Legend 5
Legend 5

@Anonymous User


Welcome to the forum. Most likely reason is Silverlight hasn't been given permission to run yet, see the section 'activate Silverlight' on the following help page

Having said that if you are on Windows 10 then you'll find it much easier to download the dedicated NOW TV app and use that to watch

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.