18-12-2016 15:08
Hello
I normally use Chrome for browsing the web, so I'm not sure of my way round Firefox or Internet Explorer. I've signed in, picked my film, a little black window pops up with the sound bar and timer but then nothing happens. No film starts.
I've tried with a few films and also with Internet Explorer and nothing works. Can someone advise what might be wrong? I've updated the browsers and made sure silverlight is up to date so I don't think they are the problem.
I'm using Windows 10.
thanks
Denise
18-12-2016 15:26
@Anonymous User
Welcome to the forum. Most likely reason is Silverlight hasn't been given permission to run yet, see the section 'activate Silverlight' on the following help page
http://help.nowtv.com/article/Black-Screen-Windows-PC
Having said that if you are on Windows 10 then you'll find it much easier to download the dedicated NOW TV app and use that to watch