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Anonymous User
Not applicable

No programme on either IE or Mozilla

Hello

 

I normally use Chrome for browsing the web, so I'm not sure of my way round Firefox or Internet Explorer.  I've signed in, picked my film, a little black window pops up with the sound bar and timer but then nothing happens.  No film starts.

 

I've tried with a few films and also with Internet Explorer and nothing works.  Can someone advise what might be wrong?  I've updated the browsers and made sure silverlight is up to date so I don't think they are the problem.

 

I'm using Windows 10.

 

thanks

 

Denise

 

1 Reply
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Most likely reason is Silverlight hasn't been given permission to run yet, see the section 'activate Silverlight' on the following help page

 

http://help.nowtv.com/article/Black-Screen-Windows-PC


Having said that if you are on Windows 10 then you'll find it much easier to download the dedicated NOW TV app and use that to watch

 

https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157


NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.