New NowTV Player - Terrible!

[Anonymous User]

Very, very unhappy with Sky.

Now TV was quite good watching online with website player.

I've just returned to the service; bought a pass; then found I had to download a player.

Did so, and it turned out to be a horrible watching experience.

The video stops and starts; jumps from good to poor quality; making watching a sports game useless.

No, it's not my computer, my browser, nor my connection.

I've been watching BBC player without any problems whatsoever.

This new player uses far too many computer resources:

4 instances of NowTV player running;  tried stopping one and the player failed.

2 Cisco executables running as well

Definitely not thought through before rolling out.

Now, because of the very unfair cancellation terms, I can't get a refund even after just 15 minutes!

There is only a refund for those who do not start the pass.

Even though one cannot know how bad the new service is without starting the service in the first place!

That is more than unfair, it's very poor business.

I've effectively given Sky a donation of 33.99.  Whoopie!!

Why oh why do companies insist on changing perfectly good products???!!!!!

If it ain't broke.....

[SeeMoreDigital]

Hi @Anonymous User,

Which 'player' are you using for which device?

[Anonymous User]

NowTV on laptop for windows

One of the biggest Premier League games, paid for, but unwatchable...brilliant.

[Anonymous User]

Resolved issue by using Internet Explorer and Silverlight.

Deleting the app.

Please don't stop supporting Silverlight player!!!!

Or if so at least get the app working properly!!!!

[SeeMoreDigital]

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@Anonymous User wrote:

Please don't stop supporting Silverlight player!!!!

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Hi @Anonymous User,

Eventually it will have to happen, as (aside from bugfixes) Microsoft are no longer developing the Silverlight plug-in...

[Anonymous User]

Yeah, but if Sky doesn't redo the app for win7 when it does, then I'm out.

Which means, "no money from me"...

[Anonymous User]

Best advice ever. Thank you. Silverlight works like a dream.

The Now TV Player is a mess. If I hadn't quit twitte for new year I could get mobile streams with a much better experience than this.

[Anonymous User]

PC laptop, win7; very good one too...plenty RAM, etc

The original problem was the common Firefox issue, but IE runs the browser player fine still.

The NowTV app is hideously bad for me.

[Anonymous User]

Hi, I'm watching Now TV via my laptop on Windows 10. The audio stutters and the picture buffers. My WiFi download speed is 42.4mbps and upload speed is 5.01mbps.

Ive downloaded the app on my phone which I will be deleting due to the size however, the issues do not occur on this device. Angie

[Anonymous User]

I agree why change something that was working.  I went to the Nowtv Player from watching on Nowtv.com through silverlight.  It has been a disaster!! Just buffers away around and around, then goes to message we cannot tune in at this time.  Go back to Nowtv.com and get message Nowtv player not responding.  i have had no comeback from anytechnical query.  Hence I have cancelled my passes.  Very annoying but the customer experience I came to expect under SKY, so it was against my better judgement I tried NOWtv to find it is still the terrible customer experience