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Occasional Poster
Posts: 2
Registered: ‎03-09-2016

Re: Monthly device limit reached

Extremely frustrating, just removed an old device to add a new phone. Now it says I can't make any other changes this month's so can't watch nowtv on either device! Some sort of warning system when you delete a device would be useful.
Legend 3
Posts: 9,797
Registered: ‎17-10-2013

Re: Monthly limit

@Sarah39

 

Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several. It's best to delete devices on the website as you will get a warning there, unlike on the iOS app.

Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices

First Poster
Posts: 1
Registered: ‎31-07-2017

Re: Monthly device limit reached

i have reached my monthly device limit but i havent got any devices on to watch anything. therefore, paying money and not getting anything is pointless. please can i get this issue resolved so my hard earnt money isnt wasted 

thanks 

Mentor 4
Posts: 1,827
Registered: ‎09-10-2014

Re: Monthly device limit reached

[ Edited ]

@Nasiruddin @Andy

 

Just read Andy's post, which is directly above yours.

 

 

UK Bob

Highlighted
First Poster
Posts: 1
Registered: ‎11-10-2017

Re: Monthly device limit reached

I cancelled my subscription because I was having so many issues with the nowtv player. I decided to reinstate it and try a different browser. I am now using silverlight but it reads that I have had too many devices. Yet I cant view on any devices and there are no devices in my list, PLEASE can someone help fix this? In my view if the subscription has been reinstated, surely the device manager should be reset. I will give this 24 hours to be resolved, then I will be cancelling my subscription this time for good.

Contributor 1
Posts: 14
Registered: ‎20-04-2014

Re: Monthly limit

Sky really needs to get this sorted. I've just removed two old computers from my account that haven't been used for years. I've added my Android tablet so that I can use my Chromecast and the Now TV app shoes that is been added to the device list. As soon as I try to play a programme it tells me I can't add any more devices! 

 

Why is this happening when I've added only ONE device, the one I'm trying to use, and it already appears in my device list?

Contributor 1
Posts: 14
Registered: ‎20-04-2014

Re: Monthly limit

I should add that when the message appears the programme does not play, so my nice new Chromecast is currently useless and I can't watch Now TV unless I replace the old Roku box I've just disconnected. I don't watch Now TV much and may well cancel my subscription if this isn't fixed quickly.

Elite 5
Posts: 4,665
Registered: ‎10-12-2014

Re: Monthly limit

[ Edited ]

Hi @TyneBridges

 

Jump over to live chat and explain to them what's happening, hopefully they should reset your maximum four device slot limit.

 

Please be aware that the Chromecast will count as one device to your four device maximum limit on your account if you also watch nowtv content on your Android tablet as well together with casting to your Chromecast.

 

Here's a link page below for live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

Legend 3
Posts: 9,797
Registered: ‎17-10-2013

Re: Monthly limit

@TyneBridges If you're only using your Android phone to control the Chromecast and don't want to watch NOW TV on your Android screen at all, then you don't need to have your phone added as one of your devices, just make sure you always press the cast button in the NOW TV app BEFORE you choose something to play on the Chromecast.

 

Your Chromecast is the device that plays out the content so that will need to be one of the devices on your device list.

Contributor 1
Posts: 14
Registered: ‎20-04-2014

Re: Monthly limit

Thanks for the info. Unfortunately I didn't find any instructions on how to
do this before setting up the app on my tablet. I knew there was a limit on
how many devices we can use Now TV on, but I didn't expect an arbitrary
restriction limiting us to one device per month.

Most people will add the device with the app on it so, for Now TV to claim
justifiably that it supports Chromecast, it needs to allow two devices to
be added at the same time.

I've already added the tablet, so my only chance of getting things to work
before the New Year is to try to get help from the people on live chat.