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Anonymous User
Not applicable

I am unable to cancel my pass

I applied for the Entertainment package pass, however I decided I would not like to continue my subscription.

When I go to cancel the offer it takes me to /webapp/entsurvey or something, a survey link to fill out before my cancellation, however the page is blank and does not load, meaning I am unable to cancel my subscription. Help ASAP please?

3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

What type of device are you using to cancel your NOW TV subscriptions?

 

It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers.

 

 

Cheers

 

 

Anonymous User
Not applicable

Javascript was already enabled for all sites to run, I am using Chrome PC, and the page is literally just white

 

https://gyazo.com/3693c026274499cf891502c56cafb060

 

Is there a way you can manually cancel my subscription?

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

Is there a way you can manually cancel my subscription?


Hi again,

 

As I don't work for NOW TV, I can't do what you require @Anonymous User 😉

 

I suggest you contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers