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Anonymous User
Not applicable

Error code 9500 0xfef70000

Running on Windows 7, attempting to open on both Firefox and Chrome. NOW TV was running OK for weeks until recently I keep getting the below error code

 

 

 

 

Oh no! Something's gone wrong.

 

Head over to our Help Article by clicking button below to help us fix this for you.

Help Article

 

Error code: 9500 (0xfef70000)

 

 

 

 

Have tried multiple installs. Can't find any information on this error code. My subscription is fine.

 

Please help

 

Thanks

6 REPLIES 6
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Not sure of the fix for your issue, but while you're waiting for an answer you could consider watching using IE11 with Silverlight plugin as this bypasses the need for the NOW TV Player. If you're interested more info here

 

https://help.nowtv.com/article/google-chrome-silverlight-compatibility

Anonymous User
Not applicable

Got the same error - no idea how to fix or even find help

schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User

 

That looks like a Microsoft Windows derrived error code, maybe try looking in the Microsoft Help Centre or perhaps enter the error code into your internet search engine to see what results you get back.

 

Sorry i can't give you a more definitive answer, where i don't use a PC for watching nowtv.

Anonymous User
Not applicable

A websearch doesn't show anything other than the same error reported in Jan 2018.

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Maybe try live chat, to see if they can assist you further.

 

Open the link page below and click on the drop down arrow below Anything else to reveal the chat button.

 

https://help.nowtv.com/get-in-touch/

Anonymous User
Not applicable
Will do - many thanks.