I had an auto-email today saying my post on here had been replied to, and could I say if it was helpful?
The fact that the reply was well over a week ago, and by me, didn't seem relevant.
Of course, the email address from which this info originated can't be replied to. At the risk of littering this forum with increasingly frustrated posts, the mail that just bounced back is below. So on the off-chance a NOW employee 1. reads it, and 2. gives a monkey's (doubtful on bouth counts, I know) I'd be obliged ...
No, thanks for asking, no one solved my problem. The reply you’re referring to, over a week late and automatically, was actually mine, and so was the second one.
And no one replied to my queries in other similar threads either.
I don’t know if this is a no-reply address or whether anyone’s there, but if you read any of my forum posts you’ll see that, like many others, I’m completely fed up with NOW and can no longer use it, despite forking out plenty of monthly money for sport, TV and films.
Your online chat facility was frankly hopeless, I’ve been exchanging emails with IT support for ages, but it’s all gone quiet since they said they’d refer my problem to ‘second line support’.
It’s been weeks since NOW worked for me, yet I’m still paying out in the fading hope that someone, somewhere in the entire set-up actually knows or cares that you’re losing customers fast because both the product and the support are beyond awful.
I’m sorry, but you did ask.
