15-01-2017 15:54
15-01-2017 16:47
Hi @Anonymous User,
Unless you are using other devices to access the NOW TV service, it seems most odd that you've run out of device slots!
By way of confirmation... While you're logged onto this forum (using the log-in details you previously tried with your playback device), click on 'My Account' and visit 'My devices'. What devices do you see? Are you still using 'all' the listed devices?
When it comes to device resetting, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things 😉
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Also, if your PC is running Windows 8 (or higher) the best way to view the NOW TV service is by installing the NOW TV Windows app 😉
Cheers
25-07-2017 21:08
08-07-2018 22:20
the same problem here !!!!just sighned up today so i can watch the handmaids tale season 1,spent all day trying to fix it,its not my laptop either as it plays fine with netflix and amazon,so dissapointed,i have no chioce but to unsubscribe,id like my money back to as iv not watched a single thing,but i very much doubhts that wil happen....great relaxing day this has been,think a willstick to my art to relax,computors are ****lol
08-07-2018 22:24
iv also tried chatting to 3 different people on live chat and they are just telling me to try the things iv already tried....i amsorry now tv but i do think this is a con so that we think our broadband speed is not fast enough,real us in with our favurites then once we connect with you,i bet you it will work,well no thanks ,i will stick with amazon and netflix bye bye 🙂