technical problem

[Anonymous User]

purchased a sports weeks pass last week technical problems buffing all time had loads problems emailed now tv heard nothing back got in touch with my internet provider waas fine my end was error your end very unhappy customer paid for weeks pass couldnt watch anything

[Anonymous User]

hello,

i am also experiencing problems, though I have just purchased the day pass to watch the Rugby Championship- service status in the forum states issues on now apple devices but I am using the windows 10 app and tried troubleshooting where I can to no avail.

even more frustrating there is not an error code to justify what the issue is, so whilst this is happening I'm missing the second half of oz v nz

someone please provide some sort of update

[Anonymous User]

Hi @Anonymous User

Again sorry to hear this.

Can you let me know who your Internet provider is ?

Are you connected via WIFI or a cabled connection to the Internet ?

Thanks

Andy

[Anonymous User]

Hello,

Thanks for your input it seems I missed the end of the game, but later in the evening I was able to watch the latter rugby game 🎮 and football. It seems the issue was only present in the morning.

Kind regards.

[caseyb1993 · Accepted solution]

Hello @Anonymous User and @Anonymous User 🙂

Try the instructions on this link:

http://help.nowtv.com/article/Buffering-All-devices

If it doesn't help, just click the green contact us button at the bottom of it to contact live chat for more help. 🙂

[Anonymous User]

how do i chat live please

[schnapps]

@Anonymous User

What's seems to be your problem, maybe somebody from the community forum can help you out ?

If you wish to contact live chat direct then click on the linked page below and follow the on screen instructions.

http://help.nowtv.com/contact-us/Code-not-valid

[Anonymous User]

Hi @Anonymous User

Sorry to hear that you have had some problems.

So we can help you resolve these can you give us some information on what device your using and also who your Internet provider is please ?

Thanks

Andy

[Anonymous User]

bought a entertainment three month pass, the kids, movie and sports have all ended but entertainment will continue for another two months. the problem is my payment details are not recognized although i have subscibed. it is not going through. should the movie, kids and sports passes continue for another two months because i did buy a three months pass

[Andy]

@Anonymous User

Welcome to the forum. The passes are all separate products so if you have a 3 month entertainment pass (eg the ones that come with a NOW TV box) then it will only give you entertainment for 3 months, if you want the other passes you'd need to buy those separately. With regards your payment details not being recognised might be best to have a word with live chat and see if they can help with that.

You can send the NOW TV Team a message or get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(choose the options that apply to you, or click none of the above)