20-03-2017 19:07
have just turned my box on for the first time since late yesterday evening and the picture quality is really bad.the picture on all channels are all blurry,there has definately been a drop in the picture quality from when i last watched on sunday evening which was perfect,i am using the black now tv box on a wired connection,anyone else have this issue?
24-03-2017 10:55
@Anonymous User ss4,ss5 and ssf1 are good again on my black now tv box,and whats the really annoying thing is that no one from now tv has made any comment on this issue,lets hope the other channels are sorted soon,we can only hope everyone affected are given some sort of a refund in some way.
24-03-2017 11:20 - edited 24-03-2017 18:03
Fanboys on here have rightly so said that "Now TV are listening"....... but well, where I come from it's common courtosy to acknowledge an issue to complaining customers and explain the route the company is taking to sort the issue out!!!!
For me, It seems there was an issue with the 720 HD streaming on most channels and Now have reverted back to an older system to carry the channels at what seems a defunct SD quality.
Maybe I'm wrong.
Now Fanboys, please remember that this isn't some silly free service and that us customers deserve better and at the very little a answer to an obvious issue in quality.
24-03-2017 12:00
@Anonymous User spot on mate
24-03-2017 13:56 - edited 24-03-2017 13:58
good news everyone,normal service has resumed at long last,im using the black now tv box,i hope it is good for everyone else now.
24-03-2017 13:15
Last week my Smart Box bricked itself terminally (while updating?), so I dug out my old Black Box to use before I got round to getting a replacement.
Now I was under the impression that the NOW TV live streams were restricted to SD picture quality (except for sports) on the Black Box, but when I compared it side by side with my replacement Smart Box (which supposedly outputs 720p HD for all live streams), the picture qualty was identical.
So is the often quoted chart (below) in need of updating, and also is this a change that has occured to Black Boxes that have recieved the recent 7.5.3 update?
Device | On Demand | Cinema, Entertainment and Kids channels | Sports channels |
PS3 | 720p HD | SD | 720p HD |
PS4 | 720p HD | SD | 720p HD |
Xbox 360 | 720p HD | SD | 720p HD |
Xbox One | 720p HD | SD | 720p HD |
NOW TV Box | 720p HD | SD | 720p HD |
NOW TV Smart Box | 720p HD | 720p HD | 720p HD |
Roku | 720p HD | SD | 720p HD |
LG TV | 720p HD | SD | 720p HD |
Chromecast | 720p HD | SD | 720p HD |
Windows 8 | 720p HD | SD | SD |
Windows 10 | SD | SD | 720p HD |
PC or Mac | SD | SD | SD |
YouView | SD | N/A | N/A |
Apple TV | 720p HD | 720p HD | 720p HD |
Apple iOS | SD | SD | SD |
Android | SD | SD | SD |
EE TV | 720p HD | SD | 720p HD |
Samsung TV | 720p HD | SD | 720p HD |
24-03-2017 13:26 - edited 24-03-2017 14:14
@chai wrote:
Last week my Smart Box bricked itself terminally (while updating?), so I dug out my old Black Box to use before I got round to getting a replacement.
Now I was under the impression that the NOW TV live streams were restricted to SD picture quality (except for sports) on the Black Box, but when I compared it side by side with my replacement Smart Box (which supposedly outputs 720p HD for all live streams), the picture qualty was identical.
So is the often quoted chart (below) in need of updating, and also is this a change that has occured to Black Boxes that have recieved the recent 7.5.3 update?
Device On Demand Cinema,
Entertainment and Kids
channelsSports
channelsPS3 720p HD SD 720p HD PS4 720p HD SD 720p HD Xbox 360 720p HD SD 720p HD Xbox One 720p HD SD 720p HD NOW TV Box 720p HD SD 720p HD NOW TV Smart Box 720p HD 720p HD 720p HD Roku 720p HD SD 720p HD LG TV 720p HD SD 720p HD Chromecast 720p HD SD 720p HD Windows 8 720p HD SD SD Windows 10 SD SD 720p HD PC or Mac SD SD SD YouView SD N/A N/A Apple TV 720p HD 720p HD 720p HD Apple iOS SD SD SD Android SD SD SD EE TV 720p HD SD 720p HD Samsung TV 720p HD SD 720p HD
Hi @chai
The streaming quality article was updated a month or two ago. But it's not as clear as it used to be. It now seems to suggest that everything is available in up to 720p . Note I say up to though, so you might not get 720p on everything. Of course as always, it also depends on the device you're using
https://help.nowtv.com/article/Streaming-Quality
24-03-2017 14:37
@chai wrote:
Mnay thanks for that info @commanda6
So any idea when the Black Box (non sport) live stream output was upgraded to 720p HD?
@chai I don't know when that will be I'm afraid. From what I've seen on my smart box, though some of the non-sports streams look better than others, so some of them may have already been updated.
24-03-2017 15:29
@commanda6 I understand that the quality of the live streams varies, but what I was getting at was that the output of the Black Box live streams is now the same as the Smart Box, and was wondering when this change happened?
24-03-2017 15:40
@chai wrote:
@commanda6 I understand that the quality of the live streams varies, but what I was getting at was that the output of the Black Box live streams is now the same as the Smart Box, and was wondering when this change happened?
My apologies, I seem to have missed read your post above @chai
I don't know exactly when that happened, but it seems that all that's left to do is sit back and enjoy