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Regular 2
Posts: 147
Registered: ‎17-08-2015

poor picture quality on all sports and entertainment channels

have just turned my box on for the first time since late yesterday evening and the picture quality is really bad.the picture on all channels are all blurry,there has definately been a drop in the picture quality from when i last watched on sunday evening which was perfect,i am using the black now tv box on a wired connection,anyone else have this issue?

Occasional Poster
Posts: 3
Registered: ‎04-10-2016

Re: poor picture quality on all sports and entertainment channels

Totally agree. Is there a technical issue ? All channel streams are poor quality and I am on fibre to the house. Thanks
Highlighted
Occasional Poster
Posts: 3
Registered: ‎20-03-2017

Re: poor picture quality on all sports and entertainment channels

Yep, same issue. On 50mb/s fibre with ethernet cable. Tried two different NOW TV boxes and still have poor picture quality.

Regular 2
Posts: 147
Registered: ‎17-08-2015

Re: poor picture quality on all sports and entertainment channels

[ Edited ]

@DavidT30@Bigian67 the picture quality on all channels continues to be of a poor quality which started yesterday and now i have this little white box on lhs of screen on all channels,the picture quality was great on sunday now it is really bad,does this continue to happen for you guys,anyone from now tv taking any notice of this?? is there some sort of technical issue ongoing?? t

Occasional Poster
Posts: 3
Registered: ‎04-10-2016

Poor quality streams on all sports and entertainment channels

In relation to the poor picture quality topic posted below - anyone from now tv gonna assist here.

I am on fibre into the house getting over 80mb/s. My LG tv shows me stream quality usually around 3650 whatever that is. The last day or so this is not getting over 1000 resulting in poor clarity and blurred text. Can this be investigated please and updated by Now TV as this is not my network and I'm not on my own with this. Thanks
Occasional Poster
Posts: 3
Registered: ‎20-03-2017

Re: poor picture quality on all sports and entertainment channels

Hi Guys, just spent nearly 90 minutes on Live Chat with Now TV. We went through all the tests imaginable. I have three boxes, one smart and two black. I also tested the Xbox One and PC apps, all have Standard Definition and not 720p. We also adjusted the picture display from 1080p to 720p on the box, and did a reset on the button on the back of the box.

 

I did a speed test for the internet connection for both wired and wifi, and it is well above 50mbps. Still, Now TV said they were detecting internet speeds below 0.275mbps which is bizarre so maybe there is an issue detecting internet speeds on their end which is reducing picture quality needlessly. They have escalated the issue to a higher level technical support team so will update you when I hear back via email

Occasional Poster
Posts: 13
Registered: ‎09-04-2016

Streaming Quality since update

Hi there,

I use the NOW TV app on my LG TV. I have the LG 43UH610V.

I have very high speed internet, 100MBPS - so I used to always get maximum streaming quality, 4865.

Yesterday I came home to find the user interface of the NOW TV app looked different, more blue for sure! Must be an update I thought. 

I use NowTV only for the Sports Pass, I have a month pass. So I went to watch Sky Sports News and found, after it settled on the channel, that the streaming quality was only at 2432 (or around there)

I have tried the following quick fixes:

-Restarting my TV
-Restarting my router

-Wiring the ethernet cable from my router into the back of my TV

Has anyone else been experiencing similar issues with this update?
Are there any other quick fixes I haven't tried?

Any help would be greatly appreciated.

Thanks,

James

Regular 2
Posts: 147
Registered: ‎17-08-2015

Re: poor picture quality on all sports and entertainment channels

@DavidT30 lets hope its sorted soon as its getting annoying now,the problem is still ongoing with the sports and entertainment channels,the picture quality on sunday was perfect.

Regular 2
Posts: 147
Registered: ‎17-08-2015

Re: Poor quality streams on all sports and entertainment channels

@Bigian67 lets hope it gets sorted soon as its getting annoying now,this still continues to be a problem on both the sports and entertainment channels,the picture quality was perfect on sunday.

Occasional Poster
Posts: 13
Registered: ‎09-04-2016

Re: poor picture quality on all sports and entertainment channels

Lockmatt, I have just posted about this in LG TV folder