have just turned my box on for the first time since late yesterday evening and the picture quality is really bad.the picture on all channels are all blurry,there has definately been a drop in the picture quality from when i last watched on sunday evening which was perfect,i am using the black now tv box on a wired connection,anyone else have this issue?
21-03-2017 05:47 - edited 21-03-2017 05:51
@DavidT30@Bigian67 the picture quality on all channels continues to be of a poor quality which started yesterday and now i have this little white box on lhs of screen on all channels,the picture quality was great on sunday now it is really bad,does this continue to happen for you guys,anyone from now tv taking any notice of this?? is there some sort of technical issue ongoing?? t
Hi Guys, just spent nearly 90 minutes on Live Chat with Now TV. We went through all the tests imaginable. I have three boxes, one smart and two black. I also tested the Xbox One and PC apps, all have Standard Definition and not 720p. We also adjusted the picture display from 1080p to 720p on the box, and did a reset on the button on the back of the box.
I did a speed test for the internet connection for both wired and wifi, and it is well above 50mbps. Still, Now TV said they were detecting internet speeds below 0.275mbps which is bizarre so maybe there is an issue detecting internet speeds on their end which is reducing picture quality needlessly. They have escalated the issue to a higher level technical support team so will update you when I hear back via email
I use the NOW TV app on my LG TV. I have the LG 43UH610V.
I have very high speed internet, 100MBPS - so I used to always get maximum streaming quality, 4865.
Yesterday I came home to find the user interface of the NOW TV app looked different, more blue for sure! Must be an update I thought.
I use NowTV only for the Sports Pass, I have a month pass. So I went to watch Sky Sports News and found, after it settled on the channel, that the streaming quality was only at 2432 (or around there)
I have tried the following quick fixes:
-Restarting my TV
-Restarting my router
-Wiring the ethernet cable from my router into the back of my TV
Has anyone else been experiencing similar issues with this update?
Are there any other quick fixes I haven't tried?
Any help would be greatly appreciated.
@Bigian67 lets hope it gets sorted soon as its getting annoying now,this still continues to be a problem on both the sports and entertainment channels,the picture quality was perfect on sunday.