@Anonymous User
When you go to My Account > My Passes does it show the Week Sports Pass ready to activate on your account ?
If so and you haven't activated the weeks sports pass, then i would suggest jumping over to live chat and explain to them what's happened and ask for them to remove the sports pass from your account and give you a full refund.
Here's a link page below to contact live chat.
https://help.nowtv.com/contact-us/sky-sports-day-week-month-pass
Also, i would recommend to add a payment PIN to your account by following this information in this guide article.
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
