13-08-2017 17:29 - edited 13-08-2017 17:32
Hi I'm watching the man u v west ham game on my black now TV box. 1st half was fine but 2nd half is such low quality that it is unwatchable. I've restarted box & router but still the same.. why is this & how do I fix it please?
14-08-2017 12:48
No trouble here watching the same game.
13-08-2017 18:22
13-08-2017 18:25
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
13-08-2017 22:14
13-08-2017 22:27
@Anonymous User
Are you using an internet browser with the NowTV Player on your PC ?
If so, you could try the dedicated NowTV App from the Microsoft Store which is compatible with Windows 8.1 and above spec Windows PC, Laptop & Tablet devices.
To be honest i don't use my PC for watching NowTV so i can't comment if the NowTV App from the Microsoft Store Is any improvement with regards to the picture quality than the NowTV Player using an internet browser
If you got a spare device slot (unfortunately even with the same PC the NowTV App counts as an extra device on top of the NowTV player already installed on your PC) then there is no harm trying it out.
14-08-2017 14:51
Really dissappointed with the broadcast of the second half of Man Utd v West Ham game yesterday. First half was fine then shortly into the second half it started pixelating then freeze. Did all the usual thing, checcking broadband, etc. After blogging out and restting first my box then the router I was unable to get in again for a long period and consequently missed most of the sefcond half. If this continues I may well go to BT TV. How do you get a refund?
19-05-2018 15:21