12-02-2018 22:19
Hi I have purchased a sky sports past to watch the Chelsea vs West Brom game on Monday 12th and it kept freezing and missed the first half of the game not happy with this problem as my WiFi is super fast as I use virgin media thinking of going else where to watch sports as it keeps happening to me and also not happy with this service can you tell me how to resolve this problem or would u give me a refund on this game for this inconvenience
many thanks
charlottetina
13-02-2018 9:19
@Anonymous User
Welcome to the forum.
Regards a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
While you are on with them you can mention which device you were trying to watch on and see if they have any suggestions what went wrong or to prevent it happening again.