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Anonymous User
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Sports day pass - cannot complete booking

I cannot confirm booking to complete payment.  I'm an existing customer who has never has this problem before.

I use windows 7 and have up to date firefox.

I have contacted live chat 3 times now and they have been unable to help.

Anyone know what's wrong?

16 REPLIES 16
Anonymous User
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I just spoke to someone in live chat. They said they're having problems and thanked me for my patience...

 

I thought he was about to suggest a solution and then he apologized for the inconvenience and ended the chat!

 

Not really much help. I've tried to start a new chat and see that I am 46th in the queue, so this must be a pretty popular problem....

Anonymous User
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Have same problem. Live chat useless

 

Anonymous User
Not applicable

I've downloaded firefox and had a receipt for my payment but still cant access the game. v poor

 

Anonymous User
Not applicable

not working on IPHONE either. 10.99 spent for nothing

Anonymous User
Not applicable

Hi @Anonymous User

 

Sorry for the delay in getting back to you.

 

We did have a problem with playout on mobile devices om Friday evening, however you should have been able to view via your browser.

 

Did you get any error messages ?

 

Thanks

Andy

Anonymous User
Not applicable

Hi @Anonymous User @Anonymous User @Anonymous User

 

Very sorry for the delay.

 

Our server was working slow on this day due to the high demand of purchasing. 

 

Have you tried purchasing again recently?

 

Thanks,

 

Ruth

NOW TV Team

Anonymous User
Not applicable

I tried on both a visa credit and a MasterCard debit. The MasterCard is the one I use for my monthly bill and always works