02-03-2018 14:20
02-03-2018 14:21
02-03-2018 14:23
@Anonymous User Welcome to the forum. When you say not working what do you mean? Do the channels play at all? Do they play but the picture quality isn't good? Do you get any error messages? What device are you using to watch on?
02-03-2018 14:39
02-03-2018 14:45
@Anonymous User If they're working fine on your laptop it shouldn't be an Internet issue, which device are you using to watch on your TV? eg NOW TV box, Xbox, built-in app on LG or Samsung etc
02-03-2018 14:49
02-03-2018 14:53
@Anonymous User
Try rebooting your broadband router as NOW TV will ask you to do that anyway. If that doesn't help try a forced software update. Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
If done correctly a Secret Screen will appear (if it doesn't, press Home to go back to the start and then try again). Choose Update software and allow it to run (even if it reports the same version as you already have).
If neither of those steps help I'd suggest popping onto live chat and seeing if they can get to the bottom of it. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Hope you get sorted.
07-08-2018 19:49
I have the same problem.
All the sky sports channels work on my iPad but Main event and Football channels won't open on my Panasonic TV. All the other sky sports channels are fine.
08-08-2018 7:51
18-11-2018 16:35
I have the same issue with main event and football channels every time there is a major sports event those channels don't work on the nowtv stick, all other channels load immediately. Re booted the system so many times to no avail. End up having to watch it on my iPad Very frustrated and thinking of cancelling if it doesn't get sorted soon.
nowtv guts you really need to sort this issue out, it only occurs when major sports events are on like big premiership football games England rugby etc.