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schnapps Legend 5
Legend 5

Re: Sky Sports News HQ App stopped working

@scunny37

 

Phew, glad you are sorted would have never thought your Router would have been the main cause of the SSN app not working on your nowtv box especially where all your other apps are working fine.

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QwertyWizard
Advocate

Re: Sky Sports News HQ App stopped working

I hadthe same issue whereby the Sky Sports News App stopped working. This was an issue 2 weeks ago but appeared to cause problems for many but today when checking service status, I was told there were none.

Opening NowTV and then going to Sky Sports News HQ solved the issue.

It may mean a slightly different approach but at least it works

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BicBasher
Elite

Re: Sky Sports News HQ App stopped working

Can confirm Sky Sports News HQ works for me via using the NOW TV Smart Box Now and Next tv guide despite not having a Sports Pass.

 

 

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, NVidia Shield 2017 using Chromecast Built-in, Sony Xperia E5 (Android Marshmallow), Fire Tablet (2017 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.

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RobM2
Advocate

Re: Sky Sports News HQ App stopped working

Hi, reading through the posts, I think everyone states that they have an active Sky Pass, whether entertainment, kids, movies, sports, etc - however just in case anybody does not have an active pass and their Sky Sports News App has suddenly stopped working, I thought this might be useful - I bought a Sports Day Pass, and I discovered I could access Sky Sports News, for beyond the 24 hour pass - it turns out when you buy any type of Pass, you get access to Sky Sports News for 30 days, something they don't tell you, and I only discovered by searching online and coming across the following info on this website:

https://help.nowtv.com/article/using-sky-sports-news-hq-app-on-now-tv-box-stick

 

- so not exactly a completely Free App as advertised!!

 

Anywway apologioes if everyone was aware of this but hopefully it might help others who like me were baffled when it suddenly stopped working - thankfully I discovered doing this before doing a factory reset.

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MockingJay
Scholar

Re: Sky Sports News HQ App stopped working

Broken App doesn't load.

Can't delete it. Can't move it. What is the point?

(Sky Sports News channel is available on the main Sports menu as a free channel, pass or no pass.)

 

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schnapps Legend 5
Legend 5

Re: Sky Sports News HQ App stopped working

Hi @MockingJay

The Sky Sports News HQ App seems to be working fine on my NowTV Smart box.

Which nowtv playback device are you using and what software version is it showing ?

There is an alternative method to access Sky Sports News HQ, if you have an active nowtv pass (i.e. entertainment, cinema, kids) where just go to the Sky Sports News HQ live channel on Now & Next EPG guide and start watching it from there instead.

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MockingJay
Scholar

Re: Sky Sports News HQ App stopped working

Hi

It's a black NOW TV Box.

I can get the Sky Sports News channel on the main menu, with or without a sports pass.

The issue is the redundant app in the top righthand of the screen that cannot be shifted or deleted.

 

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schnapps Legend 5
Legend 5

Re: Sky Sports News HQ App stopped working

Hi @MockingJay

Not sure what your mean by the redundant App in the top right hand corner of the screen (maybe take a photo and post on here so we can see what's happening).

The Sky Sports News HQ App for me only shows in my NowTV smart box My Apps and Apps Store section and is working fine.

Have you tried a forced software update or factory re set on your black nowtv box to see if that fixes it ?

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