cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Problems activating sky sports pass

NOW TV Problems


I have used NOW TV occasionally for some years, buying a 24-hour or weekly sports pass.


On my old computer I used Firefox and Silverlight to view. I now have a shiny new computer with Firefox, Chrome and the new browser from Microsoft, Edge. NOW TV does not support Edge nor Chrome, so I am left with Firefox. As I did previously I have downloaded and installed Silverlight.


I bought a 24-hour pass but when I tried to activate it (Sky Sports 1 16/10 and Sky Sports 2 17/10) the screen shows a rotating “circle” and it fails to load……………just like it used to do on my old computer before I installed Silverlight.


I have tried the NOW TV on-line support; but I am afraid my typing skills do not match theirs!


Any help would be much appreciated.


Cheers
Howard Gibbs

2 REPLIES 2
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

As you've got a new computer I'm guessing this is running Windows 10 or 8.1? If so the recommended route is to install the dedicated NOW TV app from the Windows Store and use this to watch rather than a browser, that way you don't need to mess around with Silverlight.

 

https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157

Anonymous User
Not applicable
Many thanks Andy, I have windows 10; will try the app

Cheers

Howard