I tried to cancel my Sky Sports Day Pass which hasn't be activated and had a Kafakaesque conversation with Now TV advisers.
I have a right to cancel within 14 days but have been prevented from doing so. So instead, I have cancelled both my entertainment and movies pass, NowTV will lose out in the long run.
When I bought the pass the email receipt had this at the bottom:
"Cancellation period for any content passes: You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days (“cooling off periodâ€) from the later of: (a) the date of purchase; (b) the date of delivery (for content passes which are redeemed using a voucher code we send you or you have purchased as part of a bundle); or (c) receipt of this notice, except where: You activated a Sky Sports Day Pass or a Sky Sports Week Pass and agreed at that point that you lost the right to cancel or You purchased or activated a Sky Cinema Month Pass, an Entertainment Month Pass or a Sky Sports Month Pass and agreed at that point you lost the right to cancel. "
I looked up help and found this page: https://help.nowtv.com/article/how-do-i-cancel-now-tv
It says this:
"To cancel a Sports Day or Week Pass, you’ll need to chat to one of our advisors. Just select the Get in touch button on this page."
So I chatted to two advisers and they both couldn't cancel my Sky Sports Day Pass.
The only suggestion one of them had was to open a new account!
