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Regular 4
Posts: 231
Registered: ‎17-08-2015

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

[ Edited ]

@robert1997 @Tony-D i very much doubt it has anything to do with me being on bt infinity and my bt hub being to balme as i have a relative at university who is using a small black box on a wired connection and they are having the same issue also and they are not on bt.

Advocate 1
Posts: 280
Registered: ‎02-11-2014

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???


@lockmatt wrote:

@robert1997 @Tony-D i very much doubt it has anything to do with me being on bt infinity and my bt hub being to balme as i have a relative at university who is using a small black box on a wired connection and they are having the same issue also and they are not on bt.


It was just a thought today as I know a lot of people stick with their isp supplied routers/hubs. Personally I don't like the restrictions they bring with them and of course the ability of you isp to change router/hub settings overnight without your knowledge.

It's just something else to rule in or out as NowTV attempt to fix the issues some of you guys are unfortunately still experiencing.

NOW TV Team
Posts: 585
Registered: ‎07-04-2016

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???


@lockmatt wrote:

@robert1997 @Tony-D i very much doubt it has anything to do with me being on bt infinity and my bt hub being to balme as i have a relative at university who is using a small black box on a wired connection and they are having the same issue also and they are not on bt.


@DINSULL1966 @lockmatt I get that guys, it was just a way of finding specific instances where this is happening. I'm just givign back all this data to our dev teams so they can pin point the issue and get it sorted.

Helper 1
Posts: 200
Registered: ‎08-10-2013

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

there are lot off now techncal  tv teams  sign to different job on here but we do not know who working on this issue and my bt this working fine here it not bt i been on few forum who got the same issue and i no lot for members are not all with bt some there are  more forum about this issue there 3 more 

Advocate 1
Posts: 280
Registered: ‎02-11-2014

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Personally I wasn't thinking exclusively of BT customers. I was more into thinking that maybe those with the locked down routers/hubs supplied by their isp provider could possibly have been the cause, especially as your provider can change your settings unknown to you when they log into your router/hub at night. I'm only trying to eliminate scenarios that may not have been considered by anyone else up until now.

Contributor 1
Posts: 20
Registered: ‎23-08-2017

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

This is not an ISP issue, it's the non-functional software Sky is using to "protect" the stream, Cisco VideoGuard, combined with an ancient software platform for the video itself made by Sky. The break ups mostly seem to originate from lag caused by the Cisco software whenever it's checking things which I'd pressume is the integrity of the copy protection. That combined with a terrible media container choice by Sky means the stream basically dies and restarts. This is all on Sky's side, not on any ISP or Windows.

 

Netflix can offer 4k HDR with Dolby Digital sound on the broadband I have, Sky can't even provide stable 720p with low bitrate sound.

Regular 4
Posts: 231
Registered: ‎17-08-2015

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

picture break up still occuring while watching fulham v derby on main event channel this evening,any news on a fix @Tony-D

Helper 1
Posts: 200
Registered: ‎08-10-2013

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

same here on the football League channel
Advocate 1
Posts: 280
Registered: ‎02-11-2014

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Once again no problems here on the Football channel.

Highlighted
Helper 1
Posts: 200
Registered: ‎08-10-2013

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Live TV still breaking up on the channels Live TV still breaking up on the cinema channels today and yesterday broke up on the sky cricket channel but not The football league channel ?