01-07-2016 11:24
I have bought 4 of these from Amazon. They arrived in the post this morning and they are all coming up as 'not recognised'. Help please!
01-07-2016 11:45
Hi @Anonymous User,
Provided the voucher codes have been entered correctly and in-accordance with the following: Now TV voucher code not working 'Help Center' article. I suggest you contact a NOW TV representative via the forums 'live chat' facility... They're usually pretty quick at resolving such issues. Just make sure you have your Amazon purchase information to hand
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
01-07-2016 12:15
Thanks. I've been onto live chat. The codes should have been activated by Amazon apparently. They're going to email back when they've sorted it for me.
01-07-2016 14:28
Hi @Anonymous User
Have you contacted Amazon to get this rectified ?
This is not something that we at NOW TV would be able to do for you.
Thanks
Andy
01-07-2016 15:14
No, the person that I spoke to on live chat said that she'd pass it onto the support team, and she'd email me back when it had been sorted. She said that the codes should have been activated by Amazon.
01-07-2016 15:18
@Anonymous User Since you bought them from Amazon, I'd recommend contacting them now to see what they can do. 🙂
01-07-2016 16:20
You will need to contact Amazon @Anonymous User
We have no way of activating the Gift Cards at our end, has to be done by the retailer you bought them off for security.
01-07-2016 16:27
Ok, thanks, I've done that now. I've been promised a response within 24 hours. I understand that I can only have one sports pass on my account at any one time, so don't know if all 4 passes can be verified now, or will need to be done as and when I want to use them.