On Sports channels picture freezes sound continues

[Anonymous User]

While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?

[Anonymous User]

This also happens to me. 

I can't get through 90 minutes of football without some sort of **** happening. 

I'm using the app on a LG tv.

[ken242]

for the passed few daysi had no freezes with my now tv combo on both boxs so it may have fixs it 

[dr_necessitor]

Same issue noticed yesterday during England vs South Africa ODI cricket on (Live) Sky Sports via Roku 2.

Picture freeze for a fraction of  a second but cound continues. Happens a few times per hour.

Annoying!  Perhaps @Anonymous User could flag this up?

NB. Doesn't happen at all on Entertainment (Catch Up), which we use a lot. Internet connection is Sky Broadband Fibre Pro, running steadily at an under-utilised 60-61 Mbps D/L speed.

[lockmatt]

@dr_necessitorbeen ongoing since january,exactly what you said..NOW TV YOU TAKING ANY NOTICE

[Anonymous User]

just don't waste money on box office for the boxing.

i think the last fight i watched about four rounds out of twelve as it was just freezing every 10 seconds.

and this is a brand new smart box.

JUST GET IT SORTED NOW FREEZE T.V.

and you got no chance of a refund.

as it's like impossible to get hold of them, not even a phone number.

they don't like to help you but quick enough to take you're money!

[dr_necessitor]

Perhaps there has been no acknowledgement or response from @Anonymous User because they are aware but there is no current solution?

[Anonymous User]

If @Anonymous User are aware of the problem then they should acknowledge it, simple as that. It would prevent a lot of frustration from customers and reduce the posts in this thread.

Came to this forum last night because I've been suffering the exact same problem whilst using Chromecast which is pretty much all I use when using the service. I only watch sports channels and don't use the movies or entertainment packages. Come on @Anonymous User please look at this issue as it's very annoying, at least confirm that you are aware of it.

[Miketurn]

I'm voting with my wallet and have cancelled my Sports package. It's just not worth paying good money for the continuous glitches and problems.

Glad the F1 is on Channel 4 this weekend as I'll know I can see it without all the stuttering.

[Anonymous User]

I have the same problem with the white box.Sick of it .

[Anonymous User]

Watched all of the Indy 500 streamed to my Chromecast yesterday and didn't miss a beat. Put the cricket on and the picture has frozen 3 times in the last 5 mins. Joke.