04-01-2017 20:40
While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
06-10-2017 20:18
I got some minor freezing on premier league channel, but after 5 minutes it was fine.
Same as the football channel last night, bit of freezing then 5 minutes later, fine...
06-10-2017 20:31
The freezing issue has reared its ugly head on the Sky Sports Action channel during the last couple of nights whilst watching the Darts! It's exactly the same as a few months back with regards what happens.
06-10-2017 21:07
For those getting freezing, try rebooting your routers.
I used to get freezing on some channels on my old android box and sometimes a router reboot would help
06-10-2017 21:15
@Anonymous User reads the posts since january,ITS A NOW TV ISSUE, NOT ANYONES ROUTER,DEVICE OR INTERNET PROVIDER YEAH
06-10-2017 21:18 - edited 06-10-2017 21:20
@Anonymous User ANDROID BOX FFS? READ LOTS AND LOTS OF CUSTOMERS POSTS SINCE JANUARY!!!!!!
06-10-2017 21:18 - edited 06-10-2017 21:19
Chill out man, if it was a problem with now tv i would be getting freezing but i dont ?
06-10-2017 21:24
@Anonymous UserI got some minor freezing on premier league channel, but after 5 minutes it was fine.
Same as the football channel last night, bit of freezing then 5 minutes later, fine...
06-10-2017 21:25
Yes, it was freezing for a few minutes but its been fine ever since
01-09-2017 13:32 - edited 01-09-2017 13:33
My guess is that NowTV have updated something their end to resolve their sports streams issues.
Do you notice any random intermittent picture freezing whilst watching the Sports channels since Karl-F post above on any of your devices ?