Hi everyone.
I;ve got a free day pass waiting to be used.
Thinking about useing it for the Championship play-off final in 2018.
Do any of you think there's a chance it will be sorted by then ? 
- last edited on by
Tony-D
@Anonymous User wrote:
Every 20 to 30 seconds, the picture stutters. I'm assuming this is just another example of a diabolical service I have been suffering from with Virgin Media. I am supposedly on their fastest 200 mbps package but it never works right and the tv (v6) isn't fit for purpose. Just want to check this isn't a potential Now TV issue and I'm assuming there aren't any settings to mess around with?
Can I assume it is 100% Virgin Media's problem? I was watching Sky Sports Football this afternoon. Direct ethernet connection to router. (black box, firmware updated earlier in the day, first use for a few months) No other devices switched on at the time.
@Anonymous User
Hi [Name Removed due to DPA] 
Thanks for getting in touch with us !
I am sorry to hear about whats been happening with your picture 😞 Its never nice when you are trying to sit down and watch TV and you have a bad picture !
As Now TV is an online streaming service it relays on an internet connection of over 5Mbps to play. If you have alot of devices connected to your internt this will reduce the speed of broadband you get as a rough example if you had 200Mbps and had 10 devices connected you would be getting around 10Mbps on each device. What you are doing on each device will then depend how much more internet it will use.If you were downloading things on a laptop, watching Now TV on another and just browsing on Facebook on a phone the laptop would require more internet to download than a mobile phone that is just browsing so it would take priority in how your broadband would be split into each device.
A direct ethernet cable connection would be the best way to ensure your devcice is getting the best possible speed however with the speed you are getting from Virgin i cant see how you should be having these picture issues (that are caused usually by a lack of speed getting to a device)
Usually a reboot of all the equiptment connected i would say should do the trick but as we now have our own broadband service there are line checks that your service provider can do as in some occassions there could be a fault on your broadband line reducing your speed.
I would advise on contacting Virgin just to check out your speed and if everything is ok and you are still having issues, just come back through to us and we can look into this further for you
Thanks Kymberly (From The Now TV Team)
