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lockmatt
Expert 2

Re: On Sports channels picture freezes sound continues

 @baldpaul147 well aint you lucky,i have a wired connection to my smart box also,as i am writing this,it has happenend on sky sports news,and it was happening for me watching darts last night,and this has been an ongoing problem for a while now,and it looks like no one from now tv cares

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baldpaul147
Scholar 2

Re: On Sports channels picture freezes sound continues


@lockmattwrote:

 @baldpaul147 well aint you lucky,i have a wired connection to my smart box also,as i am writing this,it has happenend on sky sports news,and it was happening for me watching darts last night,and this has been an ongoing problem for a while now,and it looks like no one from now tv cares


No need to be sarcastic. It was you that was asking for others to post feedback on here. I posted so that the ones experiencing problems are aware that it isn't affecting everyone and to share my set up in case it helps anyone rule stuff out. It may also help if it was posted in a thread that accurately reflected the problem. That appears to be multi coloured picture break up, but this thread relates to a previous unrelated picture freezing issue that was fixed some time ago. How are users experiencing the same issue as you supposed to provide feedback if they can't see any threads relating to the problem.

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mrj2012
Scholar 3

Re: On Sports channels picture freezes sound continues

Hi @baldpaul147.

 

Very helpful to hear your feedback. I've been experiencing the same issue as @lockmatt.

 

I'm using a NOW TV black box purchased in early 2015. I've tried everything to fix it. 

 

I'm wired up with an ethernet, changed my HDMI cable, reset the box, checked updates are on. 

 

Really can't understand what is causing it. 

 

Does anyone think the age of the box could be the culprit? Just a thought.

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schnapps
Legend 5
Legend 5

Re: On Sports channels picture freezes sound continues

Hi @mrj2012 

 

If you said that it was the first generation white nowtv box and the box kept crashing on the nowtv app then I would have said possibly to your question.

 

I have the newer third generation nowtv smart box and I have also noticed this random mutli coloured picture breakup on the live entertainment and cinema channels (haven't got a sports pass at the moment to check how bad the sports streams are for me).

 

In my particular case, this is nowhere near has bad that i suffered on the freezing picture on the sports live feeds from last year.

 

Currently testing my Apple TV box at the moment and so far i haven't noticed this same picture problem on my ATV, which my nowtv smart box seems to be encountering.

 

Both my devices are connected over Ethernet where I have a stable 50mbps via BT.

 

 

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baldpaul147
Scholar 2

Re: On Sports channels picture freezes sound continues


@mrj2012wrote:

Hi @baldpaul147.

 

Very helpful to hear your feedback. I've been experiencing the same issue as @lockmatt.

 

I'm using a NOW TV black box purchased in early 2015. I've tried everything to fix it. 

 

I'm wired up with an ethernet, changed my HDMI cable, reset the box, checked updates are on. 

 

Really can't understand what is causing it. 

 

Does anyone think the age of the box could be the culprit? Just a thought.


I have the Black NOW TV box too. I have only recently got it as it was offered to me for free from NOW TV via an email promotion. It is a reconditioned box but looks like new. I can't imagine that the age of the box has anything to do with it as it looks like a few users are experiencing the problem on different hardware. I haven't looked at too many of the responses to this issue but haven't NOW TV already acknowledged that they are aware of the problem? It took months for the freezing issue to be fixed and I hope that you guys get a fix soon as I know how annoying it can be. I'll be watching the Rugby League that is on this evening and I am keeping my fingers crossed that I don't suddenly start to get affected.

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lenturn
Scholar 2

Re: On Sports channels picture freezes sound continues

I've noticed picture break ups recently when watching sports channels, both via wired and wireless connections.

 

The picture would suddenly tear and have multi coloured blocks flash up like he signal was bad, before sorting itsef out for a bit. 

 

This was on two of my Smart boxes.

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lockmatt
Expert 2

Re: On Sports channels picture freezes sound continues

@lenturn yep been like this for a while,thanks for your post,we have been suffering for a while now

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robert1997
Elite

Re: On Sports channels picture freezes sound continues

I can't speak for the live entertainment or movies channels as I usually use catch up for tv (or boxsets) and watch the movies 'on demand'. I've had the multi coloured blocks for about one second at a time on the sports channels. It only happens once or twice and at random intervals. I've found if I exit the stream for a second and then return to it the problems go away.

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lockmatt
Expert 2

Re: On Sports channels picture freezes sound continues

STILL HAPPENING FFS
DO NOW TV CARE????????????????????????????????????????????????

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lockmatt
Expert 2

Re: On Sports channels picture freezes sound continues

@robert1997 why should i exit stream and return again,if that makes you happy then good for you,i dont pay the price i pay to do that,ongoing issue for a while now,so exit stream and miss everything yeah?

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