04-01-2017 20:40
While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
15-03-2018 15:39
just found out the probleming this that the now tv technical team end and there working on it .
15-03-2018 17:35
Now Tv team told me that 10 days ago . Also told me they would get back to me but have heard nothing.
15-03-2018 19:18
@Anonymous Userwrote:Now Tv team told me that 10 days ago . Also told me they would get back to me but have heard nothing.
yes that happing to me when we had problemsing with the freezing on sky sports so i know what you mean .
15-03-2018 19:45
YET IT CONTINUES....
SAME ISSUE WATCHING THE DARTS
SORT THIS ONGOING ISSUE OUT PLEASE NOW TV
15-03-2018 20:00
WHY IS IT THAT NO ONE FROM NOW TV CARES?
16-03-2018 13:19
16-03-2018 14:32
@lockmattwrote:YET IT CONTINUES....
SAME ISSUE WATCHING THE DARTS
SORT THIS ONGOING ISSUE OUT PLEASE NOW TV
For info. I was watching the darts from 7 till it finished at 10.15 or so on Main Event channel (I think). I was using a Black Now TV box and I didn't have any issue at all. It was perfect for over 3 hours of watching. I usually use a Chromecast for watching Darts and Rugby League and that has not missed a beat for months either. Both the box and Chromecast are connected to the router via ethernet.
16-03-2018 15:38
so do you think it may be the now tv stick ? i i did not think i get i get a second but i did today thay know about the problem with the multicolured break and told there working ok it and when it fix thay will email again soon .
16-03-2018 16:39
@Anonymous User well aint you lucky,i have a wired connection to my smart box also,as i am writing this,it has happenend on sky sports news,and it was happening for me watching darts last night,and this has been an ongoing problem for a while now,and it looks like no one from now tv cares