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- Re: On Sports channels picture freezes sound conti...
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Anonymous User
Not applicable
04-01-2017 20:40
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While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
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Karl-F
Community Manager
01-09-2017 9:52 - edited 01-09-2017 9:52
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Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
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ken242
Expert
01-09-2017 13:58
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@Soulcal24 wrote:
I’ve not watched any sport channels since issue been fixed but I will once there is live event on
i had the rugbly on sky sport arena channel it started at 11pm and finished about 2 am and it was free from freezzing the cricket channel was the problem with me but i had the cricket on today and there is know freezzing on there free from freezzing .
stammie1609
Expert
01-09-2017 17:32
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I shall reserve judgement, we've seen brief periods in the past 8 months where the freeze issue has disappeared for a day or two.
Lets see how it goes before announcing the issue has gone.
Anonymous User
Not applicable
01-09-2017 21:27
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I assume this also affects the sky go app im trying to watch the football on my xbox 360 and its buffering and freezing alot
Anonymous User
Not applicable
01-09-2017 21:39 - edited 01-09-2017 21:40
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Well that makes it even worse then as i assume they both use the same streams and suffer from the same issues ie buffering
ken242
Expert
01-09-2017 21:41
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now tv app it may do
Anonymous User
Not applicable
01-09-2017 22:05
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@Anonymous User wrote:Well that makes it even worse then as i assume they both use the same streams and suffer from the same issues ie buffering
This thread and the problem that it relates to has nothing to do with buffering.
Anonymous User
Not applicable
01-09-2017 22:14
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Just watched the Rugby League on Arena channel and there was no freezing at all. That is the first time on that particular channel that there has been no freezing for god knows how many months. IF the freezing issue has been PERMANENTLY fixed then that's great, but I'm still utterly p*ssed off that it has taken 8 months to fix it and the communication has been utterly appalling during all that time.
