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- Re: Extremely poor picture quality
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Anonymous User
Not applicable
04-01-2017 20:40
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While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
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Karl-F
Community Manager
01-09-2017 9:52 - edited 01-09-2017 9:52
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Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
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Anonymous User
Not applicable
22-08-2017 10:16
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Purchased a now TV black box at the weekend along with a sports pass trying to watch has been torture!!! Poor quality picture, buffering etc, picture does settle down then goes back to pixelation!!
Begining to think I have wasted my money and that Now TV is not fit for purpose
I have rebooted everything, I am using VM broadband 70Mbs no other internet tv related problems I.e catch up TV etc
ken242
Expert
22-08-2017 15:16 - edited 22-08-2017 15:18
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@Anonymous User wrote:Purchased a now TV black box at the weekend along with a sports pass trying to watch has been torture!!! Poor quality picture, buffering etc, picture does settle down then goes back to pixelation!!
Begining to think I have wasted my money and that Now TV is not fit for purpose
I have rebooted everything, I am using VM broadband 70Mbs no other internet tv related problems I.e catch up TV etc
now tv time are doing work on the now tv box on wednesday someone on here told me on the same day roku are all so doing the same work at the same time from 3pm till 7pm so see went happend after 8 pm tomorrow night .
Anonymous User
Not applicable
22-08-2017 20:07
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@Anonymous User wrote:Purchased a now TV black box at the weekend along with a sports pass trying to watch has been torture!!! Poor quality picture, buffering etc, picture does settle down then goes back to pixelation!!
Begining to think I have wasted my money and that Now TV is not fit for purpose
I have rebooted everything, I am using VM broadband 70Mbs no other internet tv related problems I.e catch up TV etc
Totally agree. Apart from the subject of this thread that has been ongoing for only 8 months now with no updates or resolution, the streaming quality has been pretty good up until recently. But last few weeks I'm getting lots of periods of low quality pictures with pixelation via my Ethernet connected Chromecast that I've not had before. I have tested my internet speed at the same time from my phone and tablet and getting anywhere between 50mbps and 100mbps and my internet connection is rock solid for 99% of the time so it's not that. Don't expect any help from support as they are beyond useless and will blame everything on you and your equipment and your ISP. The ones on here are equally hopeless as you will see by reading through the desperate requests for updates on this issue in this thread that continue to be ignored. The problem is that if there is a sporting event not covered elsewhere then this is many peoples only option and they charge an arm and a leg for a sh*t service and provide no support when things go wrong. And sky wonder why people resort to illegal streams!!!! It beggars belief.
ken242
Expert
22-08-2017 21:00
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here some inof what going to haooen tomorrow night from 3pm till 7pm
http://www.a516digital.com/2017/08/roku-to-go-down-on-wednesday.html
SeeMoreDigital
Legend 5
22-08-2017 21:05 - edited 22-08-2017 21:06
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Much the same info is posted here on the forum: NOW TV Box maintenance on 23 August
ken242
Expert
23-08-2017 14:35 - edited 23-08-2017 14:38
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here some new on who got roku boxs https://my.roku.com/ igot one as well as the 2 now tv boxs
ken242
Expert
22-08-2017 18:58
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Just been told on Twitter that the entertainment channels should be secondhand tonight and be back to normal I was told that they had problem with the entertainment channels today on Twitter
Anonymous User
Not applicable
24-08-2017 13:35
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I've been disappointed with the quality of live TV over my Sky Now box. In particular the Sky sports channels are vey low quality. Issues such as spooling, blurred movement and shadowing of the ball, to the extent that you can follow its trajectory. Before I give up and try another provider I would be interested to know if anyone gets acceptable quality.
Anonymous User
Not applicable
24-08-2017 13:48
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I find the picture quality to be very good. I use the Entertainment and Cinema streams continually and drop in and out of Sport using day passes. I watch via either the LG Smart TV app or a Now Black box set to 1080, I have in the past used a Roku stick and Roku box which were not so good as I think they output at 60hz rather than 50hz which is the frequency being streamed.
Out of interest what are you using to watch?
