The problem now is because the freezing issue has been so bad in the past we are now just pleased if it happens less often. It should not happen at all. Period. I am awaiting a response at the moment from the Technical Team. I am not holding my breath but will post on this forum if they come back with anything useful.
The only way you can watch all 10 sky sports channels is on the NOW TV app on your phone or your PC without having freezing problem it's just the boxes got the freezing
No it's not. It affects all ways of watching NOW TV on every device. Please don't mislead others into believing that there are ways of preventing the freezing. Look back through all 42 pages and you will see that people have tested every combination of device possible and everyone gets it. The problem is at NOW TV's end and therefore it is completely irrelevant what combination of device and software is used at our end as they will all suffer with the freezing issue.
It has now started freezing on Main Event this morning whilst watching Sky Sports News.
It started happening on the Main Event channel over a week ago. It certainly wasn't happening as much as on the other channels, maybe 3 times in 2.5 hours but it was definitely there.
so today i get 5 emails all in one day this morning about the problem from the now tv team today .telling me to do these steps
You won’t need to set up your box after doing this. Just head over to the main menu and try the NOW TV app again.
You can fix many issues by performing a hard reset of your NOW TV Box to return it to its default factory settings. Find out how to reset your Box
Changing the amount of ‘bits’ of data (the techie term is bitrate) streaming through your NOW TV Box could improve your picture quality.
Fast Forward x2
This updates your software, fixing any faults in the process.
Fast Forward x3
Hope this information helps.
To contact us about this topic, reply to this email without changing the subject line.
so i done what was on the email so far it been ok but i dont know now lone it will last befor i get the freezing back i see how it go
Looks like a standard scripted NowTV reply if you ask me, anyway hope it works in your particular case.
I cancelled my Sports Pass due to the continuing random freezing of the picture and it was definitely nothing to due with my devices or high speed internet connection.
There is something fundamental wrong in the way Now TV are streaming their Sports broadcasts and what is more frustrating that they will not acknowledge customers complaints on here or provide any details what they are doing in the background to fix this on going issues.
Come on NowTV "man up and have the decency" by letting all your customers know what's happening with this sub standard Sports Streaming Service (shockingly poor customer service).