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Contributor 3
Posts: 16
Registered: ‎01-05-2017

Re: On Sports channels picture freezes sound continues

The problem now is because the freezing issue has been so bad in the past we are now just pleased if it happens less often. It should not happen at all. Period. I am awaiting a response at the moment from the Technical Team. I am not holding my breath but will post on this forum if they come back with anything useful.

 

 

Regular 3
Posts: 100
Registered: ‎08-10-2013

Re: On Sports channels picture freezes sound continues

well i am just saying i have not had is promblem on the now tv app so far i i got window 10 too.

Regular 2
Posts: 47
Registered: ‎26-03-2017

Re: On Sports channels picture freezes sound continues


ken242 wrote:
The only way you can watch all 10 sky sports channels is on the NOW TV app on your phone or your PC without having freezing problem it's just the boxes got the freezing

No it's not. It affects all ways of watching NOW TV on every device. Please don't mislead others into believing that there are ways of preventing the freezing. Look back through all 42 pages and you will see that people have tested every combination of device possible and everyone gets it. The problem is at NOW TV's end and therefore it is completely irrelevant what combination of device and software is used at our end as they will all suffer with the freezing issue. 

Regular 2
Posts: 47
Registered: ‎26-03-2017

Re: On Sports channels picture freezes sound continues


Richie58 wrote:

It has now started freezing on Main Event this morning whilst watching Sky Sports News.


It started happening on the Main Event channel over a week ago. It certainly wasn't happening as much as on the other channels, maybe 3 times in 2.5 hours but it was definitely there.

Regular 3
Posts: 100
Registered: ‎08-10-2013

Re: On Sports channels picture freezes sound continues

Looks like it's spreading to all the channels now so it's freezing on all 10 channels that's not good news to hear
Regular 2
Posts: 63
Registered: ‎15-03-2014

Re: On Sports channels picture freezes sound continues

I was promised a response from Now TV tech team days ago. Still no response.

 

This is utterly appalling customer service from Now TV. 

 

 

Regular 3
Posts: 109
Registered: ‎31-01-2014

Re: On Sports channels picture freezes sound continues

So today I've used four sports streaming services and once again all worked without a hitch except Now TV!

Highlighted
Regular 3
Posts: 100
Registered: ‎08-10-2013

Re: On Sports channels picture freezes sound continues

[ Edited ]

so today i get 5 emails all in one day this morning about the problem from the now tv team today .telling me to do these steps 

Step 1: Unplug your NOW TV Box and router

  • Unplug both your wireless router and NOW TV Box.
  • Wait a few minutes. Then plug your router back in first, followed by your NOW TV Box.

You won’t need to set up your box after doing this. Just head over to the main menu and try the NOW TV app again.

 

You can fix many issues by performing a hard reset of your NOW TV Box to return it to its default factory settings. Find out how to reset your Box

 

Changing the amount of ‘bits’ of data (the techie term is bitrate) streaming through your NOW TV Box could improve your picture quality.

  • Press these buttons on your remote control:

Home x5
Rewind x3
Fast Forward x2

 

You’ll see a screen with various bitrate options. Just select ‘Automatic’ and try watching your programme again.
 
 
Your wireless signal strength varies in different parts of your home. For instance, certain household appliances or thick walls can block it, or there may even be ‘dead spots’
 
Depending on where your NOW TV is located, you may notice an improvement if you reposition it. Simply move it closer to your wireless router and check if that makes a difference.
 
 

This updates your software, fixing any faults in the process.

  • Start by pressing your NOW TV remote control buttons in this order:

Home x5
Fast Forward x3
Rewind x2

  • Select the Update Software option that appears on the next screen.
  • Press OK, even if you already have the latest version. 

 

Hope this information helps.

 

To contact us about this topic, reply to this email without changing the subject line.

so i done what was on the email so far it been ok but i dont know now lone it will last befor i get the freezing back i see how it go 

 sa for it ok i see how this go 
Elite 5
Posts: 4,665
Registered: ‎10-12-2014

Re: On Sports channels picture freezes sound continues

@ken242

 

Looks like a standard scripted NowTV reply if you ask me, anyway hope it works in your particular case.

 

I cancelled my Sports Pass due to the continuing random freezing of the picture and it was definitely nothing to due with my devices or high speed internet connection.

 

There is something fundamental wrong in the way Now TV are streaming their Sports broadcasts and what is more frustrating that they will not acknowledge customers complaints on here or provide any details what they are doing in the background to fix this on going issues.

 

Come on NowTV "man up and have the decency" by letting all your customers know what's happening with this sub standard Sports Streaming Service (shockingly poor customer service).

Occasional Poster
Posts: 6
Registered: ‎25-03-2013

Re: Sky Sports Pass

My stream drops out every few minutes and I get a message saying that there is a technical problem/something's wrong.