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- Re: On Sports channels picture freezes sound conti...
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Anonymous User
Not applicable
04-01-2017 20:40
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While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
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Karl-F
Community Manager
01-09-2017 9:52 - edited 01-09-2017 9:52
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Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
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Anonymous User
Not applicable
24-03-2017 9:29
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I think the issue is so broad that to refund the money and admit the problem would be a huge loss for now tv, so if they ignore us and we go away they keep a lot ofmoney in their account. When I asked for a credit they said they are aware of the issue. Nothing since.
lockmatt
Expert 2
12-05-2017 18:52
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this issue has started to happen again,it had gone away for a while but now looks like its back,im using the black now tv box on a wired connection
Anonymous User
Not applicable
29-05-2017 11:59
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Signed up last night to watch Twin Peaks. Haven't seen that bad quality streaming for 5 years or more. So blurred it was hard to watch and not easy to read text on the screen. No problem with our internet. BBC etc streams in HD no problem.
Will be cancelling before the free trial ends if it doesn't improve. Would rather wait for the DVD than ruin it by watching in this quality.
SeeMoreDigital
Legend 5
29-05-2017 12:21
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Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. First things first: -
- What's the make and model number of the device(s) you're using to access and play NOW TV content?
[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device] - If you are using a computer, what's the operating system version?
- How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
Anonymous User
Not applicable
13-05-2017 13:12
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Just bought a month's sport pass. The F1 Spain Quali is doing this every 10 mins or so. Using the Smart box and via a Chromecast. Doesn't do it with on demand stuff. This needs sorting ASAP.
lockmatt
Expert 2
13-05-2017 15:04 - edited 13-05-2017 15:06
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@Anonymous User this issue has been ongoing since january on both of my black boxes,it stopped doing it a while back but now its came back again,while watching the football it was doing it every 5 minutes,so annoying.
Anonymous User
Not applicable
13-05-2017 22:21
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Thanks lockmatt. Do NowTv have any update/info on this? Having read all three pages, NowTv seem to have been quite on a response. Almost threw the remote at the TV when it did it on the final lap on Q3.
