20-03-2018 14:47
Solved! Go to Solution.
20-03-2018 15:23
Hi @Anonymous User
Forgot to add, when you say the smart box gets extremely hot after half an hour, can you hear the inbuilt fan working on the box or If you put your hand around the sides of the Smart box can you feel any air movement from the fan ?
20-03-2018 14:58
Hi @Anonymous User
A couple of Virgin Media Broadband customers have had some mixed results by following some of the suggestions on this thread below.
https://community.nowtv.com/t5/NOW-TV-Smart-Box/Internet-Connection/td-p/454826
My smart box is also hot to touch, but no hotter than my Youview box, just make sure there is plenty of free space around and on top of the box.
I also believe the smart box has a high temperature safety fail feature to protect the box if it exceeds it's maximum operating temperature limit.
20-03-2018 15:23
Hi @Anonymous User
Forgot to add, when you say the smart box gets extremely hot after half an hour, can you hear the inbuilt fan working on the box or If you put your hand around the sides of the Smart box can you feel any air movement from the fan ?
20-03-2018 16:51
20-03-2018 16:55
28-03-2018 11:50