The fight is now avaiable to buy.
Hi @Anonymous User,
Please refer to the following information: Joshua v Klitschko available on the Sky Sports Box Office app
Well well well,
I watched the undercard on my Now TV box no problem, watched the build up to the big fight. Watched the ring walks and then just as the British national anthem is about to start the service drops out, and I am only able get it back at the start of round 3, what a disgrace !!!!!!!
Come on this forum and note the Important announcement about the loss of service.
I'm sorry but I want a £5 refund for the 1/4 of the fight I pretty much missed.
As usual sell what the infrastructure cannot support.
Mirrored. The reaction on twitter suggests this was not an isolated issue. Such a shambles that I am expecting a press release from Now/Tv or neulion. No confidences in the service after tonight.
Same for me. Second BoxOffice purchase I've made, second time it's gone wrong and second time I've got several friends sat in my lounge staring at me like I'm a ****.
I spoke to "live chat" at Sky Box office who confirmed the outage and advised me to contact skyboxofficesupport at neulion dot com for a refund.
Duly sent complaint and request for refund, if they do not fufil that request, I will instruct my Credit Company to retrive the monies.
Yep, same here, we lost the first round. I only got the Now TV box earlier in the week, especially for this event. It hasn't give me much confidence for future events, is this sort of mess a regular occurrence??
I started watching from about 9.15pm and it was fine until just before the National Anthem, then it cut out at the same time as everyone else by the looks of things.
So I immediately fired off an email to the tech support address given while also logging out and back in a few times, I also switched off my machine and powered it back up again, and I had the stream back a few seconds before the end of the first round. It must be said that after that, I didn't have any other problems.
i eventually got the standard copy and paste email reply shortly after 10.30pm. It gave me the usual advice that, if I had still been encountering problems, would have taken me so long to carry out would have meant missing the fight altogether.
Love how they merged my forum posting entitled "Neulion Sky Box Office - Joshua v Klitschko - No Service" into the generic Josuha v Klitchko thread.
Trying to bury it in a myriad of other posts.
I too had the copy and paste reply for Neulion, as a result I have instructed my Credit Card issue to dispute and return the cost to me as goods purchased were not as advertised. Simple. They want to play like this then so can I.
Outage time from national anthem to end of round 1.
So far all I have is a cut-and-paste reply from Neulion.
Completely unacceptable service. I emailed after the fight and got a generic reply about how to reset my box and clear cookies etc. This was not my fault! not good sky box office & now tv.
I will be requesting a full refund.
Same for me, watched all the undercard fights as as soon as they both get to the ring it drops out. I had to restart my NowTv box then log back in....which didnt work. Apparently it was an issue with my connection to the internet (checked and it wasnt), tried BBC iPlayer which worked fine. Didnt get back onto the stream until rnd 3. I paid £19.95 for this yet my friend who streamed illegally had no issues. What is my incentive to continue to pay for Sky Box Office on NowTV?!
Posted this new thread"Neulion Sky Box Office - Joshua v Klitschko - No Service"
Many people lost service during the national anthems and it was not resumed until round 3.
The was a service loss announcement on this website (which has now been removed)
My thread has been merged into the generic Joshua thread.
Why why hide the fact there was a massive problem with your service and you try bury my thread in the myriad of 10 pages.
Thanks for your comments.
Although a few of points in reply.
1) NowTV staff have not replied whatsoever.
2) The point of my unique thread is for my fellow Neulion Box office purchasers who suffered the same as me.
3) Page 1 of this forum spans 3 weeks, so I doubt my thread would get lost.
So from that you may gather that I don't agree with you. My thread was hidden in order to keep the noise down.
@Anonymous User wrote:
...My thread was hidden in order to keep the noise down.
No it wasn't @Anonymous User. It was merged into this existing topic to keep everything PPV related within one place. It's as simple as that!
Sufficed to say. If anyone was unhappy with Neulion service, please refer to the following post: Who to contact if you encounter any issues
Neulion or NowTV? as receiving emails such as this today you have to excuse the confusion.
NowTV are providing a 50% refund, so why contact Neulion as per your post?
Yeah, went down just before uk anthem very frustrating.
They say there was a downage, but my stream resumed 1 minute into round 1 right after i turned off windows defender and firewall.