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Legend 5
Legend 5

Re: I have also had a months pass added to my account. I don’...

@WTAF

 

Welcome to the forum. Another member in this thread had an entertainment pass added, and when they queried with live chat was told it was a freebie for being a loyal customer, this may be what's happened to you although I don't know for sure.

 

https://community.nowtv.com/t5/Entertainment/6-month-entertainment-Pass/m-p/452307#M36266

 

If you follow the link I posted in that thread to get to live chat you can check with them about your pass as well. 

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Advocate

Re: I didn't request this service

I tried live chat, didn’t work!?!?
Being a loyal customer made me laugh! I had a free 2 week trial of movies and entertainment. Then cancelled as we didn’t really watch it!
I want to removed my details but can’t?
I find this very worrying as you could take money without my knowledge. Luckily I got an email this time.
You should ask if this is a service a customer wants not just fiddle with their accounts!
I’m just so cross this has happened.
I’m going to find out if this is illegal or not!

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Advocate

Re: I have also had a months pass added to my account. I don’...

Thank goodness I am not the only one. I complained and they had the cheek
to say it had been added from my address at 2.49 pm,I was at work, there
was no one at home, this can't be legal, at the very least its underhand. I
replied to the first email back from customer service and one of their
managers replied back acusing me of adding the package, when I tried to
reply to her the reply was retuned as undelivered, I did consider my reply
had been blocked.

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Mentor

Re: I have also had a months pass added to my account. I don’...

same here, had a "Free" pass added to my account without my consent. very very hard to contact customer services. this is an appalling way to run a business

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Champion 3

Re: I have also had a months pass added to my account. I don’...

@Andy & Everyone else

 

 

Guys

 

This new Now TV "free pass" marketing campaign has gone down like a lead balloon, it's literally bombed.

 

As a tactic/strategy, it's likely to loose customers rather than gain them, it comes across as underhanded and deceitful.

 

I hope they rethink this ridiculous new marketing strategy before it does them real harm.

 

 

UK Bob

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Scholar

Re: I have also had a months pass added to my account. I don’...

Who was the email from?  Can you paste it?  I'd happily have a free month's sports pass on my account.  I hope someone reads this before the match on Friday.

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Expert

Re: I have also had a months pass added to my account. I don’...

This is quite alarming!  If a "free" pass is added by Now TV to someone's account without their permission or knowledge, presumably this would negate their cancellation of the previous pass and it will result in a monthly renewal being applied to their account without their consent at the end of the "free" month.

 

So someone who has cancelled all their passes because they wish to stop using Now TV could end up having one or more of their monthly renewals re-activated and a charge being applied to their credit card!

 

Very bad.  I have never been happy with the situation where Now TV retain a person's payment details after they have cancelled all their subscriptions.  The legality of this practice is dubious, to say the least.  All the more reason to tell your credit card issuer that you have withdrawn your Continuous Authority for any further payments to Now TV.

 

 

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Mentor

Re: I didn't request this service

MONISHA (21/12/2017, 14:30:42): Thanks for contacting NOW TV, you are talking to MONISHA. Can I start by taking your full name and email address, please?
null (21/12/2017, 14:30:52): An elderly relative had just informed me that she has received an email stating that you have activated a pass on her account, totally unrequested by her! She, now, has to cancel this pass to stop you STEALING money from her account! Whatever right have you got to do this?
null (21/12/2017, 14:31:05): This is an elderly lady, not 'computer literate', who has been caused great concern over this!
Who are you regulated by, to take this further? OFCOM?
MONISHA (21/12/2017, 14:31:29): Hi there.
MONISHA (21/12/2017, 14:31:37): :Let me check and help you with that.
MONISHA (21/12/2017, 14:31:49): Can I have your full name and email address ?
null (21/12/2017, 14:31:58): not relevant!
null (21/12/2017, 14:33:25): Where did she give authority for you to activate a pass on her behalf?
MONISHA (21/12/2017, 14:33:43): I'm afraid without these details I wont be able to help you.
null (21/12/2017, 14:34:19): my email and name has nothing to do with the issue!
null (21/12/2017, 14:34:32): Are you refusing to say who you are regulated by?
MONISHA (21/12/2017, 14:34:52): I wont be able to locate your active account without these details.
null (21/12/2017, 14:35:44): It's the issue of your processing the pass that I want to investigate!
null (21/12/2017, 14:36:05): Are you aware of these emails/actions?
null (21/12/2017, 14:36:54): Thanks for buying a NOW TV Bundle, complete with NOW TV Box and a voucher for one of our NOW TV Passes.

We can see that although you’ve activated your shiny new Box, it looks like you might’ve had some trouble redeeming the voucher that came with it. To help you get up and running, we’ve applied the voucher to your account for you, so you’re all set to start enjoying your Pass right away.

At the end of your pre-paid period, your Month Pass will automatically renew at the standard price. You can cancel at any time by going to My Account and My Passes.
MONISHA (21/12/2017, 14:37:14): Do you have Broadband with NOW TV ?
null (21/12/2017, 14:37:26): I want to know, by what right, you can do this?
MONISHA (21/12/2017, 14:39:59): Please help me with your full name and email address ?
null (21/12/2017, 14:41:18): I take it you're unwilling to say who you're regulated by then. OK, that adds to my complaint! Thank you!
MONISHA (21/12/2017, 14:41:35): I'm trying to help you.
MONISHA (21/12/2017, 14:41:55): Please help me with your full name and email address ?
null (21/12/2017, 14:43:07): The Data Protection Act should mean that you can't speak to me about someone else's account!
MONISHA (21/12/2017, 14:43:51): In order to access your account, I need your full name and email address?
null (21/12/2017, 14:44:06): I said, it's not my account!
MONISHA (21/12/2017, 14:44:39): Okay, please ask the NOW TV account holder to contact us.
null (21/12/2017, 14:45:18): That is my point! A 90year old lady should not be forced into dealing with this!
null (21/12/2017, 14:46:01): This was not of her doing...this is something NowTV have initiated, and it's wrong, probably illegal!
MONISHA (21/12/2017, 14:46:06): As per Data Protection Act we aren't supposed to enclose an details with non account holders.
MONISHA (21/12/2017, 14:47:06): In order to stop any payments. please contact your bank to block the future payments.
null (21/12/2017, 14:47:26): Ok, not your fault, you didn't activate the pass, but I think you should advise who is the 'Regulator', when asked!
MONISHA (21/12/2017, 14:48:00): I'm sorry I'm unable to do that.
null (21/12/2017, 14:48:14): Right, thank you. Bye
MONISHA (21/12/2017, 14:48:26): Thank you.

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Champion 3

Re: I have also had a months pass added to my account. I don’...

@Wlat @Salamat

 

Hi W and S

 

It looks like Sky/Now TV have hired an outside company to Identify, Engage and Monetise account holders who currently do not have passes or subscriptions.

 

I can't say whether the strategy used is legitimate or not but it is a business tactic used by the outside company as part of their sales pitch.

 

 

UK Bob

 

PS.  This strategy was also widely used in the mobile telephone industry a few years back to "leverage" extra payments from their customers.

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Mentor

Re: I didn't request this service

No! It's not a freebie!

 

Thanks for buying a NOW TV Bundle, complete with NOW TV Box and a voucher for one of our NOW TV Passes.

We can see that although you’ve activated your shiny new Box, it looks like you might’ve had some trouble redeeming the voucher that came with it. To help you get up and running, we’ve applied the voucher to your account for you, so you’re all set to start enjoying your Pass right away.

At the end of your pre-paid period, your Month Pass will automatically renew at the standard price. You can cancel at any time by going to My Account and My Passes.

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