10-12-2017 12:34
10-12-2017 13:03
@Anonymous User
The usual cause of this is misreading the code on the voucher. Make sure you are entering it in the correct section on your My Account > My Passes page
https://account.nowtv.com/passes
and try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ), 0 (zero) and O (capital o) etc
and if you are still stuck after all that, go to
https://help.nowtv.com/contact-us/voucher-code-not-working
and choose the option for live chat who can check the code for you.