15-02-2018 8:16
15-02-2018 8:14
15-02-2018 9:15
@Anonymous User
Welcome to the forum. I've merged your posts together to make it easier to reply to, hope you don't mind. A few people have had similar problems and the community manager @Karl-F recommended you pop onto live chat to get this sorted.
You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Explain what's happened and hopefully they will sort you out.