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Anonymous User
Not applicable
‎08-07-2017 7:00

Cannot activate NOW day pass on Android

Hi, 

 

I Cannot activate my NOW day pass on Android. Any suggestions gratefully received!

 

Thanks

0
6 Replies
caseyb1993
Legend 5
Legend 5
‎08-07-2017 7:46

@Anonymous User Hello 🙂

 

Was your Android bought in the UK?

It isn't rooted is it?

 

You can try uninstalling and reinstalling the app. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
SeeMoreDigital
Legend 5
Legend 5
‎08-07-2017 9:52

@Anonymous User wrote:

I Cannot activate my NOW day pass on Android.

Hi @Anonymous User,

 

What type of 'Android' device? ie: phone, tablet, laptop, set-top box.

What type of 'pass'? ie: Cinema, Entertainment, Kids, Sports.

 

 

Cheers

0
redael
Mentor
‎08-07-2017 10:57

In response to SeeMoreDigital

Neither the Android or iOS apps allow you to apply a voucher code to activate your pass , you can see the status of active passes only.

 

Use the browser on your Android device to apply the voucher code via https://account.nowtv.com/passes

 

**edited to match correct link below**

0
redael
Mentor
‎08-07-2017 11:03

In response to redael

Damn it that link isn't quite right and can no longer edit.

 

 

https://account.nowtv.com/passes Is the link you need

0
SeeMoreDigital
Legend 5
Legend 5
‎08-07-2017 11:11

In response to redael

Hi @redael,

 

Perhaps the following 'Help Centre' article may be of use to you: - Now TV voucher code not working

 

 

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements I suggest you contact a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0
Anonymous User
Not applicable
‎08-07-2017 13:01

@Anonymous User wrote:

Hi, 

 

I Cannot activate my NOW day pass on Android. Any suggestions gratefully received!

 

Thanks

@Anonymous User

 

Hi There, Welcome to the Fourm 

 

Try these steps for not being able to activate the pass, hope this helps 

 

https://help.nowtv.com/article/can-not-activate-sky-sports-pass

 

 

Thanks the nowtv team 

0