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Anonymous User
Not applicable

‎12-06-2017 11:01

Bought 1 day pass 11/6/2017

I bought one sports pass 11/06/2017
No problem
Received auto email telling me I also bought a roll over package for £6.99 charged 12/06/2017
This I certainly didn't buy and don't require how do I get it cancelled and refunded please .
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1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

‎12-06-2017 11:51

@Anonymous User

 

Welcome to the forum. Day passes don't renew so they don't need cancelling and you won't be charged again.

 

To cancel any month passes which do auto-renew you need to go to your My Account > My Passes page where you'll see any monthly passes you have with a cancel button next to each one.

 

https://account.nowtv.com/passes

 

If you're sure you didn't purchase a month pass pop onto live chat and see if they are able to refund you. To get to live chat, go to the following help page and choose the live chat option.

http://https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

 

However are you sure you didn't take up the offer on the nowtv.com/offers page for a free entertainment pass with any sports pass purchase? That might explain what's happened.


View solution in original post

11 REPLIES 11
schnapps
Legend 5
Legend 5

‎19-06-2017 18:46

In response to Anonymous User's comment

@Anonymous User

 

A quick question, when you go to My Account then select view My Bills on the drop down menu does it show the payment taken for the £6.99 Entertainment pass by NowTV.

 

If there is no indication of payment taken under view My Bills, have you used any other usernames previously and checked them also to see if there an active pass which needs cancelling ?

 

Just a thought.

Anonymous User
Not applicable

‎19-06-2017 19:11

In response to schnapps's comment

Schnapps, you're dead right !  There is no payment taken and neither shown are further day pass charges. I also anyway ascertained fron Chatline that the email mentioning a further charge today was a technical glitch as no actual payment has been taken. The entertainment pass is on free 14 day trial and can be cancelled any time.

Thanks very much for your help and interest shown.

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