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Anonymous User
Not applicable

Activating sky sports pass

I have brought a 7 day sky sports pass. When I look at my passes it is telling me it is ready and just to go on the sports channel. I have done this but I am not getting the sports channel.

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

@Anonymous User

 

Are you trying to watch your Sports Pass on a Sky Box ?

 

If so it won't work, because the Sky box is not a supported device.

 

See link guide below for what devices you can watch NowTV on.

 

http://help.nowtv.com/article/Supported-devices

View solution in original post

22 REPLIES 22
SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

refund my amount and cancel membership, this is ridiculous


Hi @Anonymous User,

 

For security reasons, all 'account' related issues are subject to the Data Protection Act and can't be discussed on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

Pls refund the day pass money, the quality is so poor and streaming and stopping - unacceptable
SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:
Pls refund the day pass money, the quality is so poor and streaming and stopping - unacceptable

Hi again @Anonymous User,

 

Some of us forum members might be able to help you if you provided detailed information about the device you're using to access the NOW TV service...

 

And information regarding 'how to obtain refunds' has been already been posted!