19-03-2016 14:43
not able to activate my pass
Solved! Go to Solution.
19-03-2016 14:47
@Anonymous User
Welcome to the forum.
The NOW TV team are aware of some problems with activating week passes. If that applies to you have a word with live chat to see if they can help.
To get there go to the following help page
http://help.nowtv.com/article/None-of-the-above
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.
07-09-2016 13:53
What device are you trying to view on @Anonymous User ?
07-09-2016 13:58
07-09-2016 14:03
Have you signed in with your username @Anonymous User ?
If your still getting that message can you use a PC or Mac (using Firefox) and play something for a few moments.
Then go back to your TV again.
Are you using our new NOW TV App on your Samsung or do you have something else connected to it ?
07-09-2016 14:04
@Anonymous User
What's the model number of the Samsung TV does it have the inbuilt nowtv app or are you using an external nowtv playback device (see link for supported devices).
http://help.nowtv.com/article/Supported-devices
27-09-2016 14:19
I am using a NOW TV Box
07-09-2016 14:21
07-09-2016 14:26
@Anonymous User
I might be wrong, but i thought the free TV's offered in the Sky promotion deal was LG ?
Anyway post back here the model of the TV when you get home.
07-09-2016 19:46
07-09-2016 20:13
@Anonymous User
I don't think your Samsung TV has the new nowtv app inbuilt into the Television ?
If that's the case you will need an external nowtv supported device from the list on the linked guide below.
http://help.nowtv.com/article/Supported-devices
08-09-2016 18:32