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Anonymous User
Not applicable

Activating passes

not able to activate my pass

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

The NOW TV team are aware of some problems with activating week passes. If that applies to you have a word with live chat to see if they can help.

 

To get there go to the following help page

http://help.nowtv.com/article/None-of-the-above

and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.

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31 REPLIES 31
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

The NOW TV team are aware of some problems with activating week passes. If that applies to you have a word with live chat to see if they can help.

 

To get there go to the following help page

http://help.nowtv.com/article/None-of-the-above

and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.

Anonymous User
Not applicable

My sports pass will not activate what can I do

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for getting in touch with us.

 

I can see that you've since been able to apply your pass 🙂

 

If you do need further help, please don't hesitate to give us a shout.

 

Thanks 

 

Rob

NOW TV Team

Anonymous User
Not applicable

got a replacement voucher code from nowtv and that also came up invalid,,,,,,

schnapps
Legend 5
Legend 5

@Anonymous User

 

Are you applying the voucher by going to the nowtv website using your internet browser and clicking on My Account > My Passes as per the guide linked below.

 

Also, perhaps try a different internet browser when applying the voucher code.

 

http://help.nowtv.com/article/Apply-Voucher-Sky-Movies-Month-Pass

Anonymous User
Not applicable

that link doesn't now work - clearly too many people to cope

Anonymous User
Not applicable

Hi @Anonymous User

 

Sorry to hear about the problems.

 

It looks like you were able to follow @Andy's always helpful advice.

 

If you have any other questions or need more help with this, just let us know.

 

Thanks,

 

Rich

The NOW TV Team

Anonymous User
Not applicable

iv got my entertainment voucher sorted, got all my card details etc. registered for online account but wont activate etc.. help please as should be easy!
schnapps
Legend 5
Legend 5

@Anonymous User

 

Are you saying that your nowtv account is all setup and your entertainment voucher has been added successfully to your username account, but you can't watch the entertainment pass on your nowtv playback devices ?

 

If that's the case make sure that you sign in with your playback devices with your nowtv username and not email address.

 

Also if you are trying to watch on a YouView box, unfortunately the entertainment pass is not supported on this particular device (only on demand movies).