Activate my week pass - it tells me I have to install silverlight which I have already done

[Anonymous User]

Every time I try to activate my Week Sports pass I am told to install Microsoft Silverlight but I have already done that.

[Andy]

@Anonymous User Welcome to the forum. What device are you trying to watch on?

[Anonymous User]

Mac Book Pro

[Anonymous User]

Mac book Pro

[Andy · Accepted solution]

@Anonymous User

NOW TV recommend using Firefox on a Mac if you can. But in Safari try the following
 
Go to www.nowtv.com
Go to Safari>Preferences> Security> Plugin Settings
Make sure Silverlight is ticked on the left of the pane, and make sure www.nowtv.com is listed on the right of the pane, and set it to Always Allow
Click Done, restart Safari and see if that helps.

If you decide to try Firefox, the first time you try to play a movie in Firefox you should get a banner appear under the toolbar asking you to allow or block Silverlight. If you missed that you can go to Tools>Add-ons then click on Plugins and set Silverlight plugin to Always Activate.

[Anonymous User]

Thanks. But now it is not offering me the game I wanted to watch - Leicster v West Ham!

[Anonymous User]

i have same problem

[Karl-F]

Hi @Anonymous User, 

Have you tried the steps in Andy's post? 

Thanks, 

Karl

[Andy]

@Anonymous User That should be on Sky Sports 1, what happens when you try and watch it?

[Anonymous User]

Yeah - it works. Thanks a lot for your help.