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weak broadband speed

my broadband is very slow atm.



although the test made in the Now service says I have good 69mbs download speed, all other tests with different services (google,, etc) show a download speed of 2 to 4mbs, which looks more in-tune with the performance i’m receiving.

upload speed seems fine. as 19mbs all across platforms.


why is is so sketchy?

1 Reply
Legend 5
Legend 5

Hi @raflalo 


NOW takes the down speed measurement at your Router and not over WiFi on another device.


If you haven't split the two wifi bands on your NOW Hub 2 Router, then maybe try that and test your internet wifi devices on both 2.4ghz & 5ghz.


Use these instructions below :-


Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Open your web browser and enter "” in the address bar.
  2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  3. Select Wireless and then 2.4 GHz Wireless Settings
  4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  6. Check the network name has been updated, and then select 5GHz Wireless Settings.
  7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  8. That’s it. Select Logout at the top of the screen to exit.