tops of 2mb/s when more than a 2 meters away from the box

[Anonymous User]

My internet it paid to be around 30 mb/s and I'm not fussy whether its 10 / 20 or 30 but 2.... is borderline cancelling my subscription. Which I obviously don't want to have to do. 

I've run your diagnostic test thing not sure at all what that did just said everything is fine as well as reseting the box. 

Is there anything you can do to increase the speed or am I just going to have to change provider? 

I live in a 2 bed semi detached I would find it incredible for such a gigantic drop in speed to occur from being 2m above the box. 

Thanks for taking the time to read this and hope it finds you in good health. 

Regards, 

Jack

[Anonymous User]

Called in and got a very fast response. 

All sorted 

[schnapps]

Hi @Anonymous User 

How did you get it sorted ?

Where it might help others who comes across your thread looking for tips and help on how to fix or improve their NowTV Broadband.

Thanks in advance.

[Anonymous User]

This is the email I got from a member of staff 

Below are some steps to try and help with any wifi issues: 

- Open a new web browser page, clear the address bar and enter 192.168.0.1
- Select 'Wireless' tab on top left of page (Username: admin     Password: nowtv)
- Go to 'Wireless Network' section and change the option for 'Desired Channel' to any of the '13' channels
- Go to 'Wireless Access Point' section and 'UNCHECK' the option for 'Synchronise 2.4GHz and 5GHz Settings' 
- Go to the bottom of the page and select 'Apply'